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Frequently asked questions
Why won’t my board load?
A board can also load slower when there are a growing number of users, and during intensive activity. Users with older and less powerful devices may also experience slower loading times. Read our tips to improve board performance during collaborative sessions.
When a board becomes too heavy with content, it can also impact performance. Read our tips to improve performance on large boards.
Why can’t I log in to my account?
If you’re having trouble logging in with your password or email or you’re not receiving email and password reset notifications, review our email or password issues guide.
Why do I have unexpected charges?
When you set your team size, you decide how many seats (licenses) are available in your plan. If you’ve already used all your seats, any additional members you invite to your team are automatically added to your team as a member, and you're charged for the extra seat. Learn more about how seats (licenses) can affect your billing.
Charges for extra seats are prorated, and you’re only charged for the time you used the extra seat. Here’s what to do if you’ve accidentally added seats.
How do I convert members to guests?
For Starter and Education plans: Go to Team settings > Users > Delete from team. Then you can invite the user to view or comment on a board.
For more details, visit our guide on changing members to guests.
Where do I find my invoice?
You can also download your invoices.
How do I add content to my board?
The fastest way to add content is to drag and drop items directly onto your board. You can also add text and images from your clipboard (use Ctrl + C and Ctrl + V for Windows, Cmd + C and Cmd + V for Mac), or upload various file types directly from your computer or your cloud storage.
Learn more about all the different ways you can add content to your Miro board.
How do I regain access if my Miro Admin left the company?
How to change from yearly to monthly payments?
How can I access my paid subscription if my team still shows as Free?
In this case, you can switch to the upgraded team by clicking the square icons on the left-side panel of your dashboard.
How can I ensure that all Miro notifications reach me?
Additionally, please check the following folders:
If the email is not located in these folders, it may be that a firewall is preventing the email from reaching your inbox. Please contact your system administrator and ask them to allowlist our domains and subdomains: miro.com*, *.miro.com, mirostatic.com*, *.mirostatic.com, realtimeboard.com*, and *.realtimeboard.com. This is needed to make sure that all other Miro emails will be delivered to you in the future.
Welcome to Miro! Get started faster by learning some basics
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Plans & Billing
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Master the ins-and-outs of team and user management on Free, Team, Consultant, Business, and Education plans
Integrations & Apps
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Troubleshooting & Technical Questions
Troubleshoot issues and review technical guidelines for Miro usage