Manage your subscription

Learn where to find your billing settings, how to manage payment methods, update invoice and billing information, change your team size or subscription type or upgrade your plan. You can also cancel or reactivate a subscription, and request a refund. 

Relevant for: Starter Plan, Business Plan
Who can do it: Team Admins, Company Admins, Billing Admins

Billing settings

Within your billing settings you can: 

• Access billing information and update your billing details
• Edit your billing email address
• View invoices
  
• View your current plan details
• Upgrade your plan
• Review and change your payment method
• Adjust your team size by adding or removing licenses  
• Manage your license configuration
• Cancel your subscription
• Reactivate your subscription

Who can edit or update your Billing settings

The below users have access to Billing settings and can manage your subscription:

• Team Admins on Starter Plan
• Company Admins on Business Plan
• Billing Admins 

Admins versus Billing Admins

A user is made Billing Admin when they upgrade their team. That does not automatically give them Admin rights. The Billing Admin is the cardholder and pays for the subscription. They have access to Billing settings as long as they're a member of the team.  

The Billing Admin can add or remove licenses, cancel and reactivate the subscription, as well as request refunds. However, unlike a Team Admin, they can't remove users, manage permissions or apps, and they don't have access to other settings.

Billing Admins can request Admin rights: go to Team settings > Active users, click the three dots next to your name, and choose Send request.

Where to find your Billing settings

You can access your Billing settings within your Team settings. 

Business Plan Starter Plan

1. Go to your Company settings
2. Go to Billing
   

1. Go to your Team settings
2. Go to Billing

Update your credit card information

You can update your credit card information anytime within your Miro billing settings.

Change your invoice and billing details

You can change your billing details that appear on future invoices and receipts.  

Change your billing email

All invoices and receipts are sent to the email address specified in the Overview of your Billing settings. 

Switch from a monthly to an annual subscription

You can easily change from a monthly to an annual subscription at any time. When you switch from monthly to annual billing, your renewal date is updated. The amount for any unused time on your monthly subscription is applied as credit to your annual subscription.

✏️ To switch from an annual to a monthly subscription, please reach out to Miro Support. Or you can cancel your yearly subscription, wait for the expiration and then renew with a monthly subscription on the expiration date.

Change your team size (add or remove licenses)

You can add or remove licenses in your subscription. However your team size (the number of licenses allocated in your plan) can't be less than the current number of members in your team. For example, if your team has 17 members and you have 21 licenses, you can remove a max of 4 licenses.  

To remove licenses, you may need to remove team members first in the Active users tab under User and Team Management (this option is available for Admins only). 

You may also increase your team size by directly inviting members to your board as Team members in the board sharing settings. As soon as new members join your team, the number of paid licenses increases. Admins can customize the invitation settings to prevent accidentally added licenses. 

Manage your license configuration

Easily manage new license requests and help your team grow. Once license configuration is enabled, users are automatically added as team members when invited to boards. Anyone with invitation rights can invite new members. You'll be charged for the additional licenses in your next billing cycle. This setting is turned off by default.

Cancel your subscription

You can cancel your subscription anytime.

After you cancel the subscription, you can use the paid features until the end of the paid period. When it's over, your boards are not deleted. Instead, all boards are locked in view-only mode until you reactivate your subscription or downgrade to a free plan. Learn more about canceling your subscription. 

✏️ You can’t change or update your team size, billing or plan type if your subscription is canceled.

Canceling your subscription with invoicing enabled

To cancel your subscription, go to Billing > Overview > and click Cancel subscription. If you cancel your subscription before paying your first invoice, the team will be downgraded to the Free plan immediately.

If you already paid the invoice, you will have access to all paid features until the end of the paid period, but you won't be able to add new licenses to your team. In case you added new licenses during the current quarter, you'll receive an additional invoice for the outstanding payment. 

Reactivate your subscription

In case you cancel your subscription but would like to use it again later, you can reactivate it before the expiration date. 

Upgrade or downgrade your plan

You can upgrade your Miro plan at any time under Team settings > Billing > Overview > Change plan.

For more details on how to upgrade a plan or switch plan types, visit Upgrading your plan. 

To downgrade your plan, visit Downgrading your plan. 

Update your payment method

Starter and Business plan users can change from credit card to invoice payments anytime in the Billing overview under Plan details.

To switch from invoicing to credit card payments, you will need to contact Miro Support.

Request a refund

If you think that you were incorrectly charged, contact Miro Support and include the transaction details. Please note that some special offers are non-refundable.

Frequently asked questions