Video chat

Conduct seamless collaborative remote sessions with Miro built-in video chat without having to maintain two links or switch between apps. Video chat better supports your distributed or remote team by creating an opportunity for real-time collaboration and helping everyone feel more engaged.

Available for: Starter, Business, Consultant, and Enterprise plans
Set up by: editors who were explicitly invited to the board via email or have access to the board because they are part of a project or team in Miro (viewers, commenters who were invited via email or are members of the team and visitors with edit access can join)

⚠️ For the best experience with Miro video chat, we recommend hosting a remote meeting with up to 25 users simultaneously participating in a video chat session.

⚠️ Video chat can't be used simultaneously while Presenting with activities. 

Organizing a call

To start a video chat, find the video chat icon on the top right collaboration toolbar, and click Start.

Starting a video call

Joining a call

If your collaborator starts a video call, you will see the video chat menu in the top right corner of the board. Click Join to join the call.

Joining the video call

Open settings and click on the camera/mic button to enable/disable it or to choose another camera or mic. If Miro doesn't have access to a camera/mic, learn how to enable it here.

Choosing another camera to use in video chat

During the call, use the corresponding buttons to start/stop video and mute/unmute microphone.

You will see other video chat participants on the board and will be able to scroll the list with the arrows. 

Video chat participants on the board

You will also have an option to let your collaborators follow your actions (seeing exactly what you see) by clicking the share screen button.

Screensharing feature

To leave the call, click Leave.

? If your collaborator has started the call, but you don't see the notification, please refresh the page or click the video chat icon in the bottom toolbar.

Video chat availability

How to allow access to your camera and microphone

When using the video chat for the first time, you will see the browser pop-up in the upper-left corner of the board. By clicking Allow, you allow access to the default camera and mic of your browser.

Allowing Miro to use your camera and microphone

In case you accidentally click Block on the pop-up or Miro doesn't have access to camera/mic for any other reason, follow the instructions below.

For Chrome

Click the camera/mic icon on the browser address bar and change the setting.

Alternatively, you can go to the browser settings > Privacy and security > Site settings > Permissions > Camera/Microphone.

Camera and microphone in Chrome browser settings

Then choose a camera or a microphone and remove Miro from the Block section.

Removing Miro from the Block section in camera settings in Chrome

For Safari

Open Miro website, click Safari in the upper-left corner, select Settings for This Website:

Opening Miro website settings in Safari

Choose Allow in the Camera menu:

Allowing Miro to use your camera in Safari

Another way is to open Miro in Safari, go to Preferences, then click Websites. Choose Camera or Microphone and allow Miro to use them. Note that you need to have Miro open in the browser at that moment.

Allowing Miro to use you mic in Safari

For Firefox

Click the camera and mic icons on the browser address bar and press the cross icons. Then you may need to reload the page and allow using camera and mic.

Changing camera and mic permissions in Firefox

You can also manage access via the browser settings. Click the menu icon in the upper-right corner of the browser, choose Settings, select Privacy & Security, scroll down to Permissions. Open camera/microphone Settings:

Camera and Microphone permissions in Firefox

Find Miro on the list of blocked websites and change the status to Allow.

You can allow camera access to the Miro Desktop app in your device System Preferences (Mac) or Settings (Windows).

Technical requirements and troubleshooting

Video chat does not require any additional software or settings management except access to your microphone and webcam. Make sure to allow miro.com to use your microphone and camera in your browser (a pop-up window to request access is shown at the start of the call).

The video chat performance depends on CPU, RAM, and network connection. If your video stream is freezing or lagging, try to connect to another network, use a different device (with better CPU and RAM), switch VPN on/off.

You can check your CPU in the Task Manager (when you are using video chat and when not, when you have other apps working and when not) to see the capacity.

The network connection can be checked at Cloudharmony.com. You will only need the test for Amazon EC2 (eu-west-1). The following points are important:

Checking network connection

Generally, if your results meet our system requirements, the chat should be working smoothly. If your device complies with the requirements, but the video chat underperforms, reach out to Miro Support. 

If you cannot hear or see your video chat participants, please run a test on this website, then scroll to the bottom of the screen, click Save this data as simple text, and share the results with Miro Support.

Frequently asked questions

1. Can I uninstall video chat for my team?
   - Yes, Admins can uninstall video chat in Team settings > Apps & Integrations. Open Video chat and click Uninstall for team. 
   
   
2. Is it possible to minimize/enlarge video chat participants' windows?
   - No, this is not possible at the moment.
   
   
3. Do I need to send a video chat link to my participants?
   - No, Miro video chat does not have a special link. Share your board with your meeting participants and start a video chat session. The participants will be able to join the video chat from the board.
   
   
4. Can I change my camera when using video chat?
   - Yes, you can change it in the video chat settings. Please be sure to allow access to your camera.
   
   Video chat settings