EU Data Center Residency

Available for: all plans

As part of our commitment to compliance, we have implemented a new Data Residency initiative. Data Center Residency helps you meet your privacy obligations and enables all our customers to store all their Customer Content in EU data centers. 

What is Miro's EU Data Center Residency?

All Customer Content is hosted in the EU. Miro provides a higher level of control and compliance over your company's data by ensuring all your Customer Content is hosted in Europe.

What is within scope of Miro's EU Data Center Residency?

• Compute
  • Miro’s physical IT infrastructure and hardware

• Customer Content
  • Production data
    • user-generated content
    • user profile data
    • metadata
  • Backup data
    • user-generated content
    • user profile data
    • metadata

• AWS as sub-processor
• Zendesk as sub-processor

Where are Miro’s EU data centers?

We have two data centers in the EU: the primary data center is in Ireland, and the backup data center is in Frankfurt.

Is some of my content still stored in the US?

Under EU Data Center Residency, all Customer Content (production data, backup data and metadata) is hosted within the EU by default.

We understand that some customers may want to host their data in the United States. If you’re an Enterprise Plan customer and you would like your data to be hosted in the US, please contact your Customer Success Manager for more information. 

Who is EU Data Center Residency available for?

EU Data Center Residency is available for all new and existing customers.

Is EU Data Center Residency free? 

Yes, EU Data Center Residency is free for all Miro plans. 

Are there any Miro features or data that are not included as part of EU Data Center Residency?

Some features and data are not in scope of EU Data Center Residency:

• Customer Support - data you share with Customer support is currently hosted in the EU, and enterprise customers receive support from agents in-region by default. However, due to operational reasons, there may be times when we need to provide support from a non-EU region
• Third-Party Integrations - data you choose to share with Third-Party Integrations may be processed outside your region of choice, excepting the ones in scope
• Sub-processors - with the exception of Miro's hosting provider AWS and our support sub-processor Zendesk, data shared with our sub-processors is not included in Data Center Residency and may be processed outside your region of choice. Please see our list of sub-processors for more information
• Usage Data - usage Data is not included in Data Center Residency

What else can I do to protect my data? 

Securing your data is a top priority at Miro. All customer data is encrypted in transit and at rest for all Miro customers by default, regardless of their plan. 

For Enterprise Plan customers, Miro offers an optional add-on called Enterprise Key Management (previously known as Data Governance), which gives customers centralized control over the encryption keys used to protect their data. This is a 100% cloud-based solution that allows you to revoke key access to your data at any time and monitor activity logs related to your encryption keys.

Miro’s encryption key management strategies align to NIST guidance and industry best practices. 

💡 To know more, read about our compliance commitment.