Learn how to change the email associated with your Miro profile. Changing your profile email doesn't affect your access to boards and teams.
How to change your Miro profile email
- Go to Profile settings and click Change in the Email section
- Click Send verification code. A 6-digit verification code will be sent to your current email address
- Enter your New email address and the Verification code, then click Update email. The verification code is sent to your current (old) email address
- A verification email will be sent to your new email address. Keep using your current email address until you verify the change
- Open the verification email and click Change email to confirm
- Once confirmed, your profile email is updated
Changing your email on Enterprise plans
Single sign-on (SSO) enabled emails
You can't change your email in your Profile settings if you use Single sign-on to log in to Miro. Your email will need to be changed on your identity provider’s side by your IT department, as well as on the Miro side. Please reach out to the Miro Support Team for assistance.
Enterprise emails
If the email address that you're trying to change is claimed by an Enterprise subscription using Domain Control, you’ll see the error You can't change your email to or from a domain belonging to an organization.
Changes to Enterprise emails must first be authorized by Miro. Please reach out to the Miro Support Team for assistance. Once your request is approved by Miro support you can then log in to Miro with your new email.
Common errors when changing your email
Check your Spam, Promotions, Junk, Social, and Updates folders to see if the email is there. A firewall may be preventing the email from reaching your inbox.
The verification code is sent to your current email address. The verification email is sent to your new email address.
If you didn't receive a verification code, you can click Resend a code. You have a limited number of resend attempts. If you didn't receive the verification email for your new address, you can click Start again.
Please reach out to your system administrator and ask them to allowlist our domains and subdomains: miro.com*, *.miro.com, mirostatic.com*, *.mirostatic.com and realtimeboard.com*, *.realtimeboard.com.
Learn more about how to allowlist Miro mailers.
When you click Change email to confirm your new email address, make sure that you are signed in to Miro under your old email address.
If you continued on the registration page and signed up with your new email address, you’ll have two profiles and can't change your old email to the new one. In this case, sign in with your new email address using a magic link, single sign-on (SSO), or a social account and delete the profile (please make sure you don't delete any content that you may need). Then sign in with your old email and change it to the new one in your Profile settings.