If you didn’t receive a confirmation code or password reset email
- Make sure there are no typos in the email you submitted. If you find a typo, register a profile again/reset your password using the correct email address.
- Check your Spam, Promotions, Junk, Social, and Updates.
- A firewall may be preventing the email from reaching your inbox. Please reach out to your system administrator and ask them to allowlist our domains and subdomains: miro.com*, *.miro.com, mirostatic.com*, *.mirostatic.com and realtimeboard.com*, *.realtimeboard.com.
Here is the list of dedicated IPs: 126.96.36.199, 188.8.131.52, 184.108.40.206, 220.127.116.11, 18.104.22.168. Read more on allowlisting Miro emails.
- You can also register or log in using alternative sign-up/sign-in options: log in or sign up with Google, Slack, Office 365, Apple, Facebook.
Available authentication methods
If you can’t sign up or log in using other authentication methods:
- Check to see if your inbox is full and you haven’t reached your email storage limit. If it’s full, you may need to delete some emails in order to receive new ones. After deleting emails, go back to our registration page and click Send code again.
- You should receive the email right away. If not, you may need to wait up to 24 hours.
Other confirmation issues
My code is invalid
If the code you entered is invalid:
- Check your inbox and make sure that you're entering the code you most recently received. If the code is still invalid, click Send code again and enter the code from the new email.
- Another way to finish the registration is to click Confirm your email in the email with the confirmation code. In this case, you don't need the confirmation code.
The option to confirm your email
I exceeded the email confirmation attempts
If you failed to confirm your email after 4 attempts, you’ll see Email confirmation attempts exceeded on the registration page.Wait 60 seconds and click Send code again - this will generate a new code for you. Enter the code and finish the registration.
I accidentally closed the tab where I enter the confirmation code
Log in using the email and password you entered during the registration, and you'll be redirected to the confirmation page again.
✏️ If you don't confirm your email, you’ll receive reminders after 12 and 24 hours. If your email is not confirmed within 7 days, your profile is deleted. You’ll be able to register a new profile using the same email address.
✏️ Confirmation codes can only be sent via email.
✏️ If you’re still having issues, contact Miro Support.