This article will help you quickly troubleshoot the most common issues if you're having difficulties logging into Miro.
| Issue | Possible reasons | Solution |
| I cannot log into Miro via Google | The connection between your Google account and Miro has been disrupted |
Log in using standard credentials (email and password). You can restore your password if you don't remember/have it. Then reset the connection following these steps |
| When I try to log in via Google, I get into a Miro profile that's not mine | There is a mixup between your Miro and Google addresses. This usually happens if you registered with Miro with an email different from the Google address you're trying to use at the moment. Having used the second address you have created a second profile |
|
| I don't remember my password and don't get an email from Miro when trying to reset it |
1. The email gets placed in Spam or another folder 2. A security measure may be preventing the letter from reaching your inbox filtering it out. This is common if you are using Miro with a corporate email address |
1. Check out Spam, Promotions, Junk, Social, and Updates folders to see if the password reset email is there 2. Please reach out to your system administrator and ask them to allowlist Miro letters |
| I cannot log in to Miro via SSO | Check out possible reasons and solutions here | |
|
I am often getting logged out of Miro |
Your Enterprise organization uses Session Idle Timeout - users are being automatically logged out after 90 minutes of inactivity | Company Admins can disable the setting |
| I cannot log in to Miro using email and password in Safari (the page gets refreshed and nothing happens) | Third-party cookies are disabled on your end. Miro requires third-party cookies to function | Please enable third-party cookies in your browser settings to sign in. Alternatively, we can recommend using Google Chrome |
| I can successfully log into Miro via a browser but cannot access my profile from the Desktop app | Authentication data are corrupted | Try to reset the application data. If that doesn't help, try to uninstall the app and download the latest version from our website |
| I can successfully log in via browser or the desktop version, but in Mobile or Tablet app I'm stuck at the Miro logo | Authentication data are corrupted |
Go to App settings > Storage > Clear storage or reinstall the Miro app on your device |
If you could not find your case or solution in the table above, please try to log in to Miro using another browser or incognito mode. If everything is fine in the incognito mode of your browser, clear the browser's cache and cookies and log in to Miro in the standard mode.
In case that does not help, submit a bug report to the Support team.