Data residency at Miro

EU Data Residency: Available for all plans

US, AU, and JP Data Residency: Available only for Enterprise Plan

Data residency enables customers to control where their content is hosted and stored, to help meet their data-management and privacy obligations.

Understand data residency at Miro

Data residency is essential for customers in industries where data protection is critical or regulated, like banking and financial services, healthcare, and government.

Miro's data residency program is designed with two functional pillars:

• In-region storage
  Miro stores in-scope production data, backup data, and metadata in local data centers, which helps customers meet their requirements for data compliance.

• In-region compute infrastructure
  Miro uses in-region compute infrastructure, which removes the need for off-region data transfers between in-scope IT elements, and helps optimize product performance.

Data residency regions

Miro provides data residency in the following regions:

• (Default) European Union
  Miro uses two data centers in the European Union (EU). The primary data center is located in Ireland, and the backup data center in Germany.

• United States
  Miro uses two data centers in the United States (US). The primary data center is located in Ohio, and the backup data center in Virginia.

• Australia
  Miro uses two data centers in Australia. The primary data center is located in Sydney, and the backup data center in Melbourne.

• Japan
  Miro uses two data centers in Japan. The primary data center is located in Tokyo, and the backup data center in Osaka.

✏️ Miro may add or update locations for backup data centers in a given region. Backup data centers will always be located in the same region as their respective primary centers. For example, a backup data center added for Australia would be located in Australia.

Miro data governance

Data residency applies only to generally available (GA) features and excludes beta or preview features.

Engage activity responses follow the same in-region storage rules as other board content, and get stored as board activity data.

Consider the following cases where storage and processing may differ:

• Miro AI data is stored in-region. Processing may occur outside your chosen region where some AI models aren't yet available.
• TalkTrack and Video Call recordings are stored in-region. For Video Calls in progress, real-time processing can occur globally outside your chosen region, in the host's region, to maintain performance. Finished TalkTrack and Video Call files remain at rest in your chosen region.
• Third-party apps and integrations may store and process information outside Miro data residency.

The following table shows which GA Miro features are subject to data residency in-region storage, and which aren't.

Miro AI and data residency

"Miro AI" refers to product capabilities that use machine learning or generative AI models to analyze, transform, or generate content based on customer data in Miro.

For data residency, data used or generated by Miro AI is stored in-region in accordance with residency commitments. Processing may occur outside the selected region, as some AI models aren't yet available in-region.

Choose your data residency region

Customers can discuss data residency with their dedicated Miro contact.

Data residency additional cost

For default data residency in the EU, there is no additional cost.

Data residency in regions outside the EU is available only to Enterprise customers.

More information: See Miro pricing and plans.