3.3 Specifying user-request management

As a Company Admin, you can specify how Miro handles the following requests when a user wants to:

• Join your organization
• Join a team
• Wants a license
• Needs SSO support

✏️ By default, Miro sends user requests to the Company Admin(s) by email.

To manage each type of request, you can specify any of the following options:

• Email all company admins
• Email company admins that you specify
• Redirect to a custom URL
• Create a service desk ticket
  

  ✏️ Miro currently supports ServiceNow and Jira Service Management Other service desk tools can be integrated through the customer URL.

More information: See Request scenarios.

How to specify user-request management

The following procedure explains how to specify how Miro handles users requests.

Prerequisites

To handle requests with service-desk tickets, you must configure email settings in ServiceNow, or Jira Service Management. To learn how, see Request management on Enterprise Plan.

Procedure

Follow these steps:

1. Go to Admin console.
2. Select Request management.
3. Select the type of request you want to manage.
   The modal opens.
4. Open the drop-down menu and select one of the following options:
   • Email all company admins
     Skip to step 5.
   • Email specific company admins 
     Add up to 5 email addresses.
   • Create a ticket in ServiceNow
     Add your ServiceNow email address.
   • Create a ticket in Jira Service Management
     Add your Jira Service Management email address.
   • Redirect to a custom URL
     In the Custom URL field, add the URL where you want to redirect user requests.
5. Select Save.
   
   You have successfully specified how Miro handles user requests.

Next: 4.1 Specifying basic settings for the entire organization

To continue your Miro Enterprise configuration, specify basic settings for your organization.