Desktop app

Launch the Miro Desktop app in seconds right from your home screen, and work on boards without distraction. The app supports all the basic features of the browser version.

💡 Download the Miro app from our website.

For Windows

• Windows 32-bit - download the app
• Windows 64-bit - download the app

To find out what kind of processor you have, follow these steps:

1. Go to Windows Explorer, right-click on This PC and then select Properties.
2. You’ll see the system information on the next screen, look for System Type.

Here, you can find the type of operating system you have - either 64-bit or 32-bit.

For macOS

• Macs with Intel processors - download the app
• Macs with M1 chip - download the app

To find out what kind of processor you have, follow these steps:

1. Click the Apple icon in the top-left corner of your Mac.
2. This will bring up a drop-down menu. Click on the option About this Mac.

The window should show you the information you need including processor type (Intel or M1).

Deploy Miro to multiple devices 

Miro offers two versions of the Microsoft Installer that IT Administrators can use to deploy Miro to multiple users across thousands of machines. One version has auto-updates, which means your users will get the updated app version as soon as it’s published. You can also choose to download without auto-updates, which means you have more control over what version of Miro your employees are using.

• Windows MSI 64 bit with auto-updates - download the app
• Windows MSI 64 bit without auto-updates - download the app

Peculiarities:

• Miro will be installed to %LOCALAPPDATA%. While the Miro Machine-Wide Installer is installed machine-wide, Miro itself is not. Miro app will be installed only upon user login
• Miro will be installed if it has not been previously installed by the user. The deployment tool looks for the folder “%LOCALAPPDATA%/RealtimeBoard”. If it detects traces of previous installations, the app will not be installed

App system requirements

For Windows

For macOS

Please note that the app will have several instances running on your device:

• main process
• window process (UI renderer)
• hardware acceleration
• crash handler
• + 1 process per each opened tab (because each tab has a webview)

For example, if you have 3 tabs open during your work, you will see 7 instances of Miro.exe. More information on this architecture can be found here and here. 

App-specific shortcuts and restrictions

The desktop app has additional shortcuts:

• Ctrl + R (for Windows) / Cmd + R (for Mac) to reload the tab
• Ctrl + W (for Windows) / Cmd +W (for Mac) to close the tab
• Ctrl + Q (for Windows) / Cmd + Q (for Mac) to exit the app
• Ctrl + Shift + L (for Windows) / Cmd + Shift + L (for Mac) to copy board link
• Ctrl + ~ (for Windows) / Cmd + ~ (for Mac) to open the Graphics Status

App restrictions

General restrictions:

• available for registered Miro users only (cannot be used by visitors)
• might be no possibility to edit Jira cards if you use Jira Server depending on the version due to Atlassian security limitation
• no option to copy/paste from Sketch

Spell check 

If you would like to turn off the automatic spell check functionality in the Desktop app, follow these steps:

• Press Alt (for Windows only)
• Click View in the main navigation bar at the top
• Uncheck the Show Spell Check button

Note the option to disable spell check is not available in the app downloaded from Microsoft Store.

Possible issues and how to resolve them

How to reset the app data

In a lot of cases where an issue arises (especially if you're having difficulties with the login procedure), it helps to reset the app data, clearing the memory of the app.

💡 If the issue persists after resetting the data, you may also want to delete the app and reinstall it by downloading the latest version.

For Windows

Press Alt > Help and choose to reset the application data as shown in the screenshot below:

​​
Resetting the app data on the Desktop app for Windows

If you cannot find the menu, you probably use the app downloaded from the MS Store. In this case, to reset the app data, open Windows Settings > Apps > Apps and Features > find Miro on the list > Advanced options > Reset.

If this does not immediately help proceed to delete all app files from C:\Users\username\AppData\Roaming\RealtimeBoard and C:\Users\username\AppData\Local\RealtimeBoard

✏️ If the Appdata folder is hidden, see here how you can reveal it.

For macOS 

Click Miro in the top menu and choose Reset application data as shown in the screenshot below:

Resetting the app data on Mac

After that, try to log into the app again and check if the issue is solved.

If resetting does not immediately help proceed to open a finder window > press Command + Shift + G > paste ~/Library/Application Support/RealtimeBoard and delete all app files.

If you use MDM for Mac

If you face an issue when the app cannot load, stuck in a loop, please make sure that your setup allows for our auto-updater to perform. https://github.com/Squirrel/Squirrel.Mac must have rights to:

• read, write, and execute for `Application` directory,
• read and write for `~/Application Support/Caches/` for work with `com.electron.realtimeboard.ShipIt` directory and also it works with temp directory `private/var/folders`. 

If something goes wrong during the update process Squirrel creates `ShipIt_stderr.log` in `~/Application Support/Caches/com.electron.realtimeboard.ShipIt`. More information about the issue can be found there. 
Please note that Skype and Slack use a similar update process so if you have already configured MDM for them you can apply the same settings for Miro Desktop app. 

Frequently asked questions

1. Where can I download the Desktop app?
   - Please download it from our website. 
   
   
2. How can I remove the pop-up to open the Desktop app when you start Miro in a browser?
   - Please try steps from this article.
   
   
3. Do you have a Desktop app version for Linux?
   - No, at the moment, we do not have this version.
   
   
4. How can I copy an opened board's link in the Desktop app?
   - You can open the board Share menu and copy the board link from there. Another way is to click File in the upper-right corner > Copy board link. You can also use the shortcut Ctrl + Shift + L (for Windows) / Cmd + Shift + L (for Mac).
   
   
5. When I press Alt while in my Windows Desktop app, the menu does not appear. How can I get it?
   - Please note that the menu is not supported in the app downloaded from the Microsoft Store. You can reset app data via windows settings (System > Apps & Features > Find Miro > Advanced Options > Reset) or install the original app version. 
   
   
6. If I remove the Desktop app, will my boards get deleted?
   - No, your content is tied to your Miro profile. You can access it in a browser, Tablet app, Mobile app as well.