Desktop App

Launch the Miro Desktop app in seconds right from your home screen, and work on boards without distraction. The app supports all the basic features of the browser version.

In this article:

1. Downloading the right version for your device
2. App system requirements
3. App-specific shortcuts
4. App restrictions
5. Spell check for Mac
6. Possible issues and how to resolve them

Downloading the right version for your device

If you are a Mac user, you have two options:

• Macs with Intel processors
• Macs with M1 chip.

To find out what kind of processor you have, follow these steps:

• Click the Apple icon in the top-left corner of your Mac
• This will bring up a drop-down menu. Click on the option “About This Mac”
• The window should show you the information you need including processor type (Intel or M1).

If you are a Windows user, you have two options:

• Windows 32-bit
• Windows 64-bit.

To find out what kind of processor you have, follow these steps:

• Go to Windows Explorer, right click on This PC and then select Properties
• You’ll see the system information on the next screen, look for “System Type”

Here, you can find the type of operating system you have - either 64-bit or 32-bit.

App system requirements

Miro for Windows

Miro for Mac

Please note that the app will have several instances running on your device:

1. main process,
2. window process (UI renderer),
3. hardware acceleration,
4. crash handler,
5. + 1 process per each opened tab (because each tab has a webview).

For example, if you have 3 tabs open during your work, you will see 7 instances of Miro.exe. More information on this architecture can be found here and here. 

App-specific shortcuts

The desktop app has additional shortcuts:

• Ctrl + R / Cmd + R to reload the tab
• Ctrl + W / Cmd +W to close the tab
• Ctrl + Q / Cmd + Q to exit the app
• Ctrl + Shift + L / Cmd + Shift + L to copy board link.
• Ctrl + ~ / Cmd + ~ to open the Graphics Status

App restrictions

⚠️ General restrictions:

• available for registered Miro users only (cannot be used by guest viewers/commenters/editors)
• might be no possibility to edit Jira cards if you use Jira Server depending on the version due to Atlassian security limitation
• no option to copy/paste from Sketch
• no option to edit Google Drive documents.

Spell Check for Mac

If you would like to turn off the automatic Spell Check functionality on Mac for Miro, follow these steps:

• Click on the “View” in the main navigation bar at the top
• Uncheck the “Show Spell Check” button

Possible Issues and how to resolve them

In a lot of cases where an issue arises (especially if you're having difficulties with the login procedure), it helps to reset the app data, clearing the memory of the app.

Miro for Windows:

When you load the dashboard, press Alt > Help and reset the application data as shown in the screenshot below:

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Resetting the app data on the Desktop app for Windows

If you cannot find the menu, you probably use the app downloaded from the MS Store. In this case, to reset the app data, open Windows Settings > Apps > Apps and Features > find Miro on the list > Advanced options > Reset.

Miro for Mac:

Click Miro in the top menu and choose Reset application data as shown in the screenshot below:

Resetting the app data on Mac

After that, try to log into the app again and check if the issue is solved.

💡 If the issue persists, you may also want to delete the app and re-install it downloading the latest version from here.

• for Microsoft be sure to delete all app files from C:\Users\username\AppData\Roaming\RealtimeBoard and C:\Users\username\AppData\Local\RealtimeBoard) 
• For MacOS - ~/Library/Application Support/RealtimeBoard

If you use MDM for Mac

The app cannot load stuck in a loop
Please make sure that your setup allows for our auto-updater to perform. https://github.com/Squirrel/Squirrel.Mac must have rights to:

• read, write, and execute for `Application` directory,
• read and write for `~/Application Support/Caches/` for work with `com.electron.realtimeboard.ShipIt` directory and also it works with temp directory `private/var/folders`. 

If something goes wrong during the update process Squirrel creates `ShipIt_stderr.log` in `~/Application Support/Caches/com.electron.realtimeboard.ShipIt`. More information about the issue can be found there. 
Please note that Skype and Slack use a similar update process so if you have already configured MDM for them you can apply the same settings for Miro desktop app.