Ensuring the smoothest product experience remains our ultimate goal. We provide helpful resources to support every Miro user in their collaborative journey. Before contacting Support, try searching our Help Center, Miro Academy, Blog, Youtube channel, and Miro Webinars.
You can also visit our Miro Community to ask other Miro users questions, share best practices, and discuss solutions, and drop by our Community Wish List to share your dream features.
Ways to contact Support for different Miro plans
⚠️ Please note that ticket support is included only in Starter, Business, and Enterprise plans. You can contact Miro Support through our in-product form and we will do our best to serve you as soon as it’s possible, but note that at the moment, we only guarantee and commit to SLA for our Premium Support customers.
✏️ Read this article before reporting a bug.
| Request type |
Free Plan, Education Plan |
Starter Plan, Business Plan |
Enterprise Plan |
|---|---|---|---|
| Product related questions | Visit Miro Community |
Visit Miro Community |
Visit Miro Community
|
| Billing questions | Visit Miro Community | Contact us via the email address on your invoice, or submit a Support request | Contact your account team |
| Ideas & feature requests | Visit Community Wish List | ||
| Enterprise Plan pricing & security | Contact Sales | ||
| Company info, news, partner opportunities, & media assets | Contact here | ||
| Employment opportunities | Explore open roles | ||
How to contact Miro Support
Available for: Starter, Business, Enterprise plans
You can submit a support request for any of the following topics:
- Miro Product
- Billing and subscription
- Login and registration
- Security and legal
- Special offers and programs
- Miro for developers
Prerequisites
Ensure that you are signed into a paid team. You can only submit a request to Miro Support as a member of a paid team.
Procedure
Follow these steps:
- From the Miro dashboard, in the top-right select your avatar.
Your profile menu opens. - Select Learning Center.
The Learning Center modal opens. - Select Contact support.
- Select a topic for your request.
- Follow the on-screen prompts to choose subtopics.
The support request form opens. - (Optional) Above the request form, see the suggested related articles.
- Complete the support request form.
- Select Submit.
You have successfully submitted a request to Miro Support.
Submitting a Support request
To submit a request in the Mobile app, press the team icon in the top-left corner > press Help. Be sure to switch to a paid team if you're a member of multiple teams.
You’ll be required to log in to your Miro profile before submitting a Support request (if you’re not logged in yet).
⚠️ We can share profile/subscription-related details with the profile/subscription owners only.
✏️ If you cannot sign in, use this form to submit a Support request.