There are two types of Admins in Miro: Team Admin and Company Admin. Team admins can manage their team settings and members, whereas Company admin (Consultant, Business, Enterprise plans) can manage advanced, enterprise-level settings (privacy and security settings, login options).
💡 Find more info about these and other roles in the Roles in Miro guide.
Below are the answers to frequently asked questions on admin rights, based on the account type.
- I’m a User, but I want to be an Admin. How can I do that?
- Reach out to the current team Admin and ask them to change your role. If you don't know who the current Admin is, you can open team Settings > Active users to find out. If you can't find access to team settings, drop a message at firstname.lastname@example.org letting us know your team name and your Miro profile email.
- How to grant Admin rights to a teammate?
- Open team Settings > Active users > select the three dots next to the user > Grant team admin.
- Current Admin has left the team and we need to make another user an Admin.
- If the current Admin is no longer with the company, we can meet you halfway if half of the team agrees to the change. In this case, reach out at email@example.com CC’ing your team members. As soon as we receive a confirmation from them, we’ll assign the Admin status. Note that there can be several admins in one team.
- What's the difference between Billing Admin and Admin?
- Any user is made Billing Admin when they upgrade their team. That does not automatically give them Admin rights. The Billing admin is the cardholder and they have access to Billing settings since they're the one paying for the subscription. They can buy or remove seats, cancel the subscription and re-activate it, request refunds. However, they cannot remove users, manage permissions, apps and don't have access to other account settings if they don't have Admin rights in it.
- I don't want to take a paid seat in the team, but I want to be the payer and receive billing information.
- Payment receipts are sent to the email address stated in the Billing section of your team settings. A team admin can provide any address there thus you don't have to take a seat in this case.
To change billing email open team Settings > Billing section > Overview tab > Billing actions > Change email.
- I want to change the credit card attached to the subscription to a new one. How can we do that?
- This can be done by one of the admins or by the Billing admin if they follow this guide.
- How to leave the team without the help of the admin (they left the company, I can't contact them)?
- Follow the steps suggested in the article: How to leave a team.
- I only see 5 boards, but in the team settings, it says that there are 8 of them. Why can't I, as an Admin, see and manage the rest of the boards?
- If you don't see some boards it means they have a private status and only their owners can see them. To clear the situation please reach out to your team members and suggest them to share it with you.
- There are several users in the team, who left the company. How can I remove them from the team and reduce the number of paid licenses?
- To do so please follow both steps of this guide. Note that this functionality is available for team Admins only.
- Users of my team invited new members and now I have to pay more. I don't want that.
a. Make sure you've decreased the number of paid seats after removing users.
b. If you haven't been charged yet, your payment for the additional seat will be prorated to the time the seat has been added to the account.
c. If you were already charged, the amount for the unused time is going to be struck off your next payment after you remove extra users and decrease the number of paid seats.
d. To prevent this from happening again open team settings > Permissions > Invitation settings > choose Only team admins. This will ensure that you won't get any unplanned charges.
- I want new users with my corporate domain to join my team automatically.
- Check the article: Managing team discovery and access.
💡 Learn more about Team Management here.
What if I see “The account must have at least one admin” error message when trying to remove former Company Admin?
- It's most likely that the user is an only admin in one of the account teams. You may add yourself to these teams and grant Team Admin rights to yourself (so that in these teams there're 2 Team Admins). After that, you shall be able to remove the user from the account.
To do so open the Company Settings > Active users > click on the number of teams of the respective user to learn which teams they are a member of.
Click on the number of teams of your own profile and then the plus + icon > add yourself to the needed teams > Save changes.
To grant yourself team admin rights open Teams section > choose the team where you need Admin rights > Active users > click 3-dots on the line with your name > choose Grant team admin.
💡 Related articles: Advanced User Management