Who can do it: (Enterprise) Company admins and Team admins during beta
Which plans: Enterprise
Which platforms: Browser
Help Centre The Miro Support Bot is a new in-product assistant (currently in beta) that helps you find answers and get guidance without leaving Miro. Below are answers to common questions about how it works.
What is the Miro Support Bot?
The Miro Support Bot is an AI-supported in-product chat experience that helps you get answers and guidance while you work in Miro. It’s powered by Intercom and is available directly inside the product so you can get help quickly.
What can Miro Support Bot do for me?
The bot can answer common questions about Miro, suggest relevant help articles, and walk you through steps. If your question needs a human customer support agent, it can help you get to the right support option.
Does Miro Support Bot have access to my Miro account?
The bot uses limited information (such as that you’re a Miro user) to give you relevant answers. It does not have access to your Miro boards or content.
Does Miro Support Bot have the ability to apply changes to my account settings?
No. The bot cannot change your Miro account or board settings. It can only give you instructions; you (or a Miro support agent, with your consent) make any changes.
Will my chat history with Miro Support Bot be saved?
Your conversations with Miro Support Bot will be available to you also after you have completed your interaction with Miro Support Bot.
Is my chat history with Miro Support Bot used to train AI models?
No. Your chat history is not used to train generative AI models. Miro may analyze your interaction with Miro Support Bot to improve how the Support Bot works. How we handle your data is described in our Privacy Policy.
How can I submit feedback about my Miro Support Bot experience?
You can share feedback in the chat (for example via thumbs up/down or a feedback option, when available), or contact Miro support and mention that your feedback is about the Miro Support Bot.