When a paid account expires
When your paid subscription expires, all of your boards get locked in a view-only mode and you will see the following message at the top of the screen:
A notification for the expired team
To unlock your boards and continue whiteboarding, please choose from the following options:
- A Team admin renews the subscription for the Team plan. For a guide on how to do it, take a look at the How to Upgrade Your Account article.
- A Team admin downgrades the account to the Free plan. On the Free plan, you can have an unlimited number of team members and create an unlimited number of boards with only 5 most recently created ones being available for editing.
When you downgrade to the Free plan
As soon as you downgrade your Team account and change the subscription type to the Free plan, the boards might get locked because the account limits were exceeded.
On the Free plan, the board becomes inactive because the board was created as private when on the Team Plan:
Inactive boards on the Dashboard
To start working on the inactive boards again, you should open each board and click Share with your team in the popup window:
The popup message when you open an inactive board
To unlock the boards and pick up where you left off, you will be prompted to delete the extra collaborators from the board (Stop Sharing) or to upgrade your account.