Payment options: self-serve invoicing and automated payments

Relevant for: All plans

We offer two convenient ways to pay: monthly or annual automated payments with credit card, or annual self-serve invoicing with multiple payment methods. 

The difference between automated payments and self-serve invoicing

✏️ We support 3DSecure payments for banks that require additional authorization steps.

How to upgrade your plan with self-serve invoicing 

1. Go to your dashboard
2. Click Upgrade in the top right corner
3. You will see our plan options in a new window
4. At the top of the window choose Annual 
5. Under Seats select at least 10 members  
6. Under Billing period select Yearly
7. Under Payment method select Invoice 
8. Enter the Billing email, Country and Postal code
9. Remember to add your Company information for your future invoicing*
10. Click Purchase
    
    
    Switching to yearly self-serve invoicing while upgrading

Once your upgrade is confirmed you’ll receive an invoice to your billing email address within one hour. The invoice will include your new due date. It should be paid within 30 days while access to your Team or Business plan will be granted right away.

* Remember to add your company invoice details. Invoices are finalized within 1 hour and you'll be able to download and pay the invoice either in your Miro billing settings or in the billing email. 

Switch payment options

Switching from self-serve invoicing to automated payments

If you wish to switch from yearly self-serve invoicing to automated payments, contact Miro support. 

Switching from automated payments to self-serve invoicing

There are two ways to switch to self-serve invoicing:

1. If you're paying by credit card, you can switch from automated payments to self-serve invoicing under Payment method > Change payment method. If you're currently paying monthly, when you change your payment method you will also need to select the yearly payment option, and add a minimum number of 10 seats (licenses) for Starter and 5 seats (licenses) for Business. 
2. You can switch from automated payments to yearly self-serve invoicing when you upgrade your plan from Starter to Business. 

Changes to your billing after switching to self-serve invoicing

If you change your payment option from automated payments to self-serve invoicing while on an annual subscription, your billing period and the renewal date do not change. If you increase your team size when switching to self-serve invoicing, the true-up invoice for additional seats (licenses) is sent to you at the end of the billing quarter.

If you change your payment option from automated payments to self-serve invoicing and you were previously on a monthly subscription, your renewal date will change and you will receive an invoice for additional time on the new annual subscription. The proration for additional seats (if you increase your team size) will also be included in the invoice. All current outstanding payments (for example, upcoming invoices for newly added seats) will be collected from the current payment method (card) before the invoice is issued. If the charge is unsuccessful, the amount of the payments will be added to the new invoice.

If you upgrade your plan from Starter to Business, your billing period and the renewal date will change. The prorated amount for unused time on the Starter plan will be added as credit to your new invoice.

If you have an unpaid invoice for extra added seats (licenses), we'll try to charge your card for them during the upgrade. If the charge is unsuccessful, the prorated amount will be added to your new self-serve invoice.

How to pay your self-serve invoice

Billing settings Billing email

Admins will see a payment reminder at the top of their dashboard. They will see the first reminder starting from 15 days before the due date. Admins can pay an invoice in Team settings > Billing > Invoices. Only Admins and Billing Admins have access to Billing settings and can pay an invoice. 

Once an invoice is paid, you will be sent a receipt and will also be able to download a post-payment invoice in Billing settings.

⚠️ Please pay the invoice within 30 days. Otherwise, the subscription will expire and your access to the plan features will be restricted.

Click Pay this invoice. Choose the preferred payment method: credit card or bank transfer. For credit card payments, submit your credit card details and click Pay invoice. If you'd like to pay via ACH or bank transfer, use the bank details indicated on the invoice.

✏️ Every subscription has a unique bank account number.

⚠️ ACH credit transfers are only available in the US.