Understanding your invoice

Your invoices are generated by our billing provider Stripe, and contain the details of your purchase, company details, the receipt or invoice number, and the payment method used. Learn more about how charges, credits, and adjustments are shown on your Miro invoice.

Available for: Starter Plan, Business Plan 
Relevant for: Admins, Billing Admins

Where to find your invoices

Billing emails

In your Billing settings, you can specify an email address for receiving all billing communication. Stripe will create your receipt and invoice, and send them to your billing email address from:

receipts+**********@stripe.com
invoice+statements+***************@stripe.com

Miro billing settings

You can find your Stripe invoices under your Miro billing settings. Learn how to find and download an invoice.

Understanding charges on your invoice

Your next invoice will show any changes like adding or removing licenses, or changing your plan. When you switch plans, you'll get a new invoice named Renewal in your billing settings.

How prorated charges appear

Whenever you make changes to your licenses, either by adding or removing them, your invoice will include two extra lines for clarity: Remaining Time and Unused Time. 

• Remaining Time reflects the updated number of licenses after your recent changes.
• Unused Time displays the count of licenses you had before making any changes.

 If you see charges you don't understand, check our guide on Managing extra licenses.

Adding licenses

If you add more licenses than your current plan includes, you'll be charged a prorated amount for each extra license until the end of your billing period. For example, if you added one license on March 23, 2021, you'll see a prorated charge for it.

The prorated charge for adding a license

Removing licenses

If you remove licenses, you'll get a credit for the unused time until your billing period ends. For instance, removing ten licenses on March 24, 2021, will give you a credit.

The credit amount for removing ten licenses

This credit shows up as Applied balance. If your invoice total is negative (like -$85.74), this credit goes towards your subscription balance, which you can use for future invoices.

Applied balance on a Miro invoice

Changes to your plan

Switching your Miro plan or changing from a monthly to a yearly subscription adjusts the cost on your next invoice. Any credit from unused time in your previous plan will be applied to the new invoice. For example, credit from an unused monthly subscription can be used in your new yearly subscription.

Credit for unused time on a monthly subscription applied to the new yearly subscription

Frequently asked questions