Learn about your billing documentation and how charges appear on your invoice.
Available for: Consultant, Starter, Business
Set up by: Admins, Billing Admins
Billing documentation is generated either by our billing provider Stripe or can be found directly in your Miro account settings under Billing. When you receive your billing documentation depends on whether you pay by card or self-serve invoicing.
Miro billing documentation contains the details of the purchase, your company details, the receipt or invoice number, and the payment method used.
Where to find your billing documents
Your receipt and invoice are generated by Stripe and are delivered via a unique email address:
Miro billing settings
You can also find your post-payment invoices in your Miro account under billing settings. Learn how to find and download an invoice.
Understanding the charges on your receipt or invoice
You’ll receive invoices and receipts to the billing email specified in your account settings from our payment provider Stripe. The billing documentation will include details on any subscription changes within the past billing cycle.
How prorated billing works
When you invite members above your current team size, you’ll be charged the prorated amount for each additional seat (license) until the end of the billing period. You can view examples of how prorated billing is calculated in Billing and payments.
If you see unexplained charges, you may have accidentally added seats.
How prorated charges appear on your invoice
When you add or remove seats, you change your team size. Whenever you change your team size you’ll see 2 lines in your invoice - remaining time and unused time.
The billing system calculates the cost of the remaining time for the new team size and any credit for unused time from the previous team size.
Adding seats (licenses)
If you add extra seats (licenses) above the allocated seats in your plan, you’ll receive an additional prorated charge.
In the example below, the team size increased on March 23, 2021 from 13 to 14 licenses and an additional prorated charge was added from March 23 till the end of the billing period.
The prorated charge for the additional 14th license
Removing seats (licenses)
If you remove seats (licenses), you’ll receive credit for any unused time.
In the example below, on March 24, 2021 the team size was reduced from 22 to 12 licenses. The credit was calculated starting from March 24 till the end of the billing period.
The prorated credit for the 10 licenses that were removed
Adding or removing multiple licenses at once
If multiple licenses were removed or added at once, the billing system calculates them together.
For example, on March 31, 2021, 3 licenses were removed at the same time and the prorated credit was added to the invoice for all three seats.
The prorated credit for 3 licenses added at once
Changes to a Miro plan
When changing Miro plans or switching your subscription type from monthly to yearly, the billing system automatically updates your invoice. The invoice is prorated, so the amount for any unused time on your previous subscription is applied as a credit in your new invoice.
Credit for unused time on a monthly subscription is applied to the new yearly subscription amount
Applied balance (credit)
If you remove seats and decrease your team size, you’ll receive credit on your next invoice. This appears as Applied balance on your invoice.
If the total amount of your invoice is negative (e.g. -$85.74), the credit is applied to your account balance. You can also pay future invoices with any remaining balance.
Applied balance (credit) on a Miro invoice
Frequently asked questions
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