The advanced user management in Miro allows Company Admins to deactivate users instead of deleting them. Deactivated users stay in the plan directory and can be reactivated at any time.
Available for: Enterprise plan
Set up by: Company Admins
Deactivate a user
You can temporarily deactivate a user at any time. When you deactivate a user, they are simply marked moved from an Active to a Deactivated state (and users section, respectively) and stop consuming a licence. Nothing else changes, so you can expect the following:
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Deactivated users will not be able to access your Enterprise plan.
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Deactivated users will not be able to use your company's SSO option to log in anymore, switching back to standard authentication methods.
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Shared boards and projects created by deactivated users are not reassigned to anyone else and are still available to collaborators.
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All notifications to deactivated users are blocked.
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Other users cannot share boards and projects with deactivated users.
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Deactivated users cannot be added to teams within your Enterprise subscription if you're not enrolled in the Flexible Licencing Program. Company Admins on FLP subscriptions can reactivate deactivated users upon inviting them as members, learn more.
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Deactivated users are not billed. Their Full licenses are released and can be applied to another active user.
- The following attributes are not allowed to be updated for Deactivated users:
userName |
userType |
roles.value |
To deactivate a user:
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Open your Company settings.
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Select Active Users.
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Click the three-dot menu to the right of a user you would like to deactivate:
The option to deactivate a user on Enterprise plan
You can also deactivate users in bulk. Select several users by checking the boxes on the left or apply filters and select up to 50 filtered users at once:
Apply filters and select up to 50 users on the list
Then choose Deactivate in bulk actions:
The option to deactivate several users in Bulk actions - Check Reassign user's content box if you would like to transfer the user's boards, templates, and projects:
The option to reassign user's content when deactivating them -
Select Deactivate.
Deactivating users won’t remove their data in Miro. Permissions they have will be retained and will be restored once the users are re-activated.
✏️ Note: to deactivate a Company Admin you need to revoke Company Admin permissions first.
✏️ If you see a notification The team must have at least one Admin when trying to deactivate a user, it means that the user is the only Admin in an Enterprise team or teams. To fix this, invite yourself to these teams and grant Team Admin rights to yourself. Сlick on the number of teams of the respective user to learn which teams they are a member of.
✏️ If your company uses SCIM solution, you can also deactivate users via your Identity Provider. When a user is deactivated by SCIM, their content is not reassigned - the reassignment option is supported only in the UI for this scenario.
Reactivate a user
To reactivate a user:
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Open your Company settings.
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Select User & Team Management > Deactivated users.
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Click the three-dot menu to the right of a user you would like to reactivate.
- Add the user to teams if necessary.
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Select Reactivate.
Reactivating a user
When you reactivate a user:
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Users can sign in right away
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They will have access to shared boards, team boards, and boards they created prior to their deactivation (unless the boards were reassigned)
✏️ Note: only Company Admins can re-activate deactivated users.
Permanently delete a user
To permanently delete a deactivated user:
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Open your Company settings.
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Select Deactivated users.
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Click the three-dot menu to the right of a user you would like to delete.
Deleting a deactivated user
You can delete deactivated users in bulk using bulk actions.
Bulk selecting up to 50 users - Choose whether to reassign the user's content or remove it - either choose the new owner and click Delete user or select Delete user and content.
Deleting a deactivated user
✏️ Note: after deletion, users can be invited back to your plan as members or onto a board as guests by anyone having permission to add new users.