Deactivated users

Available for: Enterprise Plan

The advanced user management in Miro allows Company Admins the ability to deactivate users instead of deleting the user from an account. Deactivated users stay in the account directory and can be reactivated at any time.  

In this article:

1. Deactivate a user
2. Reactivate a user
3. Permanently delete a user

Deactivate a user

You can temporarily deactivate a user in your account at any time. When you deactivate a user, you can expect the following:

• Deactivated users will be automatically signed out and will not be able to sign back into your Enterprise account;

• Deactivated users will not be able to use the SSO option to log in anymore, switching back to standard authentication methods;

• Shared boards and projects created by deactivated users are still available to collaborators;

• All notifications to deactivated users are blocked;

• Other users cannot share boards and projects with deactivated users;

• Deactivated users cannot be added to teams within your account;

• Deactivated users are not billed, their Full licenses are released and can be applied to another active user.

To deactivate a user:

1. Open your Company settings.

2. Select User & Team Management > Active Users.

3. Click the three-dot menu to the right of a user you would like to deactivate. 
   
   The option to deactivate a user on Enterprise plan
   
   You can also deactivate users in bulk. Select several users by checking the boxes on the left or apply filters and select up to 50 filtered users at once. 
   
   Apply filters and select up to 50 users on the list
   
   Then choose Deactivate in bulk actions.
   
   The option to deactivate several users in Bulk actions
   
   

4. Check Reassign user's content box if you would like to transfer the user's boards, templates, and projects.
   
   The option to reassign user's content when deactivating them
   
   

5. Select Deactivate.

✏️ Note: To deactivate a Company Admin you need to revoke Company Admin permissions first.

Deactivating users won’t remove their data in Miro. Boards they created and permissions they have will be retained and will be restored once the users are re-activated.

Reactivate a user

To reactivate a user:

1. Open your Company settings.

2. Select User & Team Management > Deactivated Users.

3. Click the three-dot menu to the right of a user you would like to reactivate.

4. Select Reactivate.

Reactivating a user

When you reactivate a user:

1. Users can sign in right away.

2. They will have access to shared boards, team boards and boards they created prior to their account being deactivated.

✏️ Note: Only Company Admins can re-activate deactivated users.

Permanently delete a user

To permanently delete a deactivated user:

1. Open your Company settings.

2. Select User & Team Management > Deactivated Users.

3. Click the three-dot menu to the right of a user you would like to delete. 
   
   Deleting a deactivated user
   
   You can delete deactivated users in bulk using bulk actions.
   
   Bulk selecting up to 50 users
   
   

4. Choose whether to reassign the user's content or remove it- either choose the new oner and click Delete user or select Delete user and content.
   
   Deleting a deactivated user

✏️ Note: After deletion, users can be invited back to your account as Members or onto a board as Non-team users by anyone having permission to add new users.