Request management on Enterprise Plan

Relevant for: Enterprise Plan
Who can do it: Company Admin

In Miro, requests for licenses, team and organization access, and Single sign-on (SSO) are sent to Company Admins via email by default. With advanced request management features, Company Admins can tailor how these requests are received and handled.

Type of request

Request types fall into four categories: 

• Requests to join your organization
• Requests to join a team
• Requests for a license
• Requests related to SSO issues

Learn about the different request scenarios for Enterprise Plan.

Request management options

Company Admins have a variety of request management options, allowing them to customize processes according to the type of request: 

• Email all company admins
• Email specific company admins
• Create a service desk ticket
• Redirect to a custom URL

Configuring request management 

✏️ To manage license requests directly in Miro, select either Email all company admins or Email specific admins. You will receive all future license requests in your License request settings. 

Email all company admins

All Company Admins will receive an email notification when a user makes an access request. 

1. Under Company settings go to User management > Access requests > Request management.
2. Click on the Type of request you wish to manage.
3. A pop-up will open. Click the dropdown and select Email all company admins.

Email specific company admins

Company Admins can specify up to 5 email addresses. Only the specified emails will receive the request. The emails do not need to belong to Miro users.

1. Go to Company settings > User management > Access requests > Request management.
2. Click on the Type of request you wish to manage.
3. A pop-up will open. Click the dropdown and select Email specific company admins.
4. Add up to 5 emails. Click Add each time you enter an email address in the email field.

Create a service desk ticket

Automatically create a service desk ticket every time a user makes an access request. This feature is currently supported for ServiceNow and Jira Service Management.

ServiceNow Jira Service Management

1. Configure the email settings for ServiceNow. Create a catalog item for Miro in ServiceNow. Open ServiceNow, go to System Properties > Email Properties and enable receiving inbound emails



2. Create an inbound email action. In the From field under the line Only emails from this sender will trigger this inbound action, type in notification@miro.com.



3. Set field values from the email body to configure additional settings and set up the process of converting a Miro email into a ServiceNow ticket. For example, you can assign a newly created ticket to a particular person.

4. Go to Miro, open Company settings > User management > Access requests > Request management, and select Create a ticket in ServiceNow.  In the email field, enter your ServiceNow email address.

1. Configure the email settings for Jira Service Management. From your service project, select Project settings > Email requests. Choose your email service provider and follow the prompts to link Miro. 

2. Go to Miro, open Company settings > User management > Access requests > Request management, and select Create a ticket in Jira Service Management. In the email field, enter your Jira Service Management email address.

Redirect to a custom URL

The requester will be redirected to a URL of your choice for next steps. 

1. Under Company settings go to User management > Access requests > Request management.
2. Click on the Type of request you wish to manage.
3. A pop-up will open. Click the dropdown and select Redirect to a custom URL.
4. Enter the redirect link in the custom URL field.

Request scenarios

The below scenarios outline how different requests are triggered in Miro. Review the scenarios to decide how you would like to manage each request type.  

Frequently asked questions