Payment options: invoicing and automated payments

Relevant for: Starter Plan, Business Plan

You can pay monthly or annually with automated credit card payments, or annually via invoicing. 

Comparing automated payment and invoicing options

* Invoicing is no longer available in certain countries. Existing users currently paying via invoicing will not be affected by this change. Credit card payments remain available globally.

✏️ We support 3DSecure payments for banks that require additional authorization steps.

Switch payment options

Switching from invoicing to automated payments

If you wish to switch from yearly invoicing to automated payments, contact Miro support. 

Switching from automated payments to invoicing

There are two ways to switch to invoicing:

1. If you're paying by credit card, you can switch from automated payments to invoicing under Payment method > Change payment method. If you're currently paying monthly, when you change your payment method you will also need to select the yearly payment option, and add a minimum number of 10 licenses for Starter and 5 licenses for Business. 
2. You can switch from automated payments to yearly invoicing when you upgrade your plan from Starter to Business. 

Changes to your billing after switching to invoicing

If you change your payment option from automated payments to invoicing while on an annual subscription, your billing period and the renewal date do not change. If you increase your team size when switching to invoicing, the true-up invoice for additional licenses is sent to you at the end of the billing quarter.

If you change your payment option from automated payments to invoicing and you were previously on a monthly subscription, your renewal date will change and you will receive an invoice for additional time on the new annual subscription. The prorated charge for additional licenses (if you increase your team size) will also be included in the invoice. All current outstanding payments (for example, upcoming invoices for newly added licenses) will be collected from the current payment method (card) before the invoice is issued. If the charge is unsuccessful, the amount of the payments will be added to the new invoice.

If you upgrade your plan from Starter to Business, your billing period and the renewal date will change. The prorated amount for unused time on the Starter Plan will be added as credit to your new invoice.

If you have an unpaid invoice for extra added licenses, we'll try to charge your card for them during the upgrade. If the charge is unsuccessful, the prorated amount will be added to your new invoice.

How to pay your invoice

Billing settings Billing email

Admins will see a payment reminder at the top of their dashboard. They will see the first reminder starting 15 days before the due date. Admins can pay an invoice in Team/Company settings > Billing > Invoices. Only Admins and Billing Admins have access to Billing settings and can pay an invoice. 

Once an invoice is paid, you will be sent a receipt and will also be able to download a post-payment invoice in Billing settings.

⚠️ Please pay the invoice within 30 days. Otherwise, the subscription will expire and your access to the plan features will be restricted.

Click Pay this invoice. Choose the preferred payment method: credit card or bank transfer. For credit card payments, submit your credit card details and click Pay invoice. If you'd like to pay via ACH or bank transfer, use the bank details indicated on the invoice.

✏️ Every subscription has a unique bank account number.

⚠️ ACH credit transfers are only available in the US.