When it comes to your security, we always do our best to protect your privacy and keep your information safe.
The profile lockout is standard for all Miro users and account types, customization is unavailable. Users trying to authenticate through external identity providers, will not be affected by this feature.
After the wrong login to your profile, you have 10 attempts to put a correct password in for an email-password pair. First 5 attempts are standard with no extra complexity:
Wrong email or password
The next attempts add captcha (for web and desktop apps only). If you fail to provide correct password 10 times in a row for an email-password pair, your user profile gets locked for 1 hour. Please remember that until your user profile is unlocked, all attempts to log in to the profile will fail even if a correct password is provided.
Profile locked message
Once your user profile gets locked, Miro sends you an email with a six-digit code to unlock your profile. The link in the email redirects you to the confirmation page where you would have to provide the six-digit code. If the provided code is correct, your profile gets unlocked and all the attempts reset. The email also suggests changing the password.
Email with the unlock code
The locked profile gets unlocked automatically in 1 hour and all failed attempts reset.