Board export issues

The export button is located under the three dots (...) menu, then under the Board submenu.

No export option in the board menu: 

1. Check that the board owner/co-owner has allowed exporting the board for users in the board content settings.
   
   To find out the board owner’s name, click the board name in the top-left corner to open the board information card. If you’re not allowed to see this information, you can check the name of the user who invited you to the board in the invitation email.
   
   Reach out to the board owner and ask them to enable the option for you in the Share window > Sharing settings > Permissions. The owner/co-owner needs to select which category of users can copy the board content.
   
   Configuring who can copy the board
   
   
2. Make sure your browser, plan, and device support exporting. You can check the availability below. If your browser, plan, or device doesn’t support the export option, we recommend switching to another browser or device or upgrading your team.
   

   	Free plan		Starter, Business, Enterprise, Education plans		Export to CSV (all plans)
   	Low resolution	High resolution without watermark	Low resolution	High resolution  without watermark
   Google Chrome	✔	✘	✔	✔	✔
   Safari	✔	✘	✔	✔	✔
   Firefox	✔	✘	✔	✔	✔
   Opera	✔	✘	✔	✔	✘
   Edge < 79	✘	✘	✘	✔	✘
   Desktop app	✔	✘	✔	✔	✔
   Tablet	✔	✘	✔	✔	✘
   Mobile	✘	✘	✘	✘	✘

The issue may be connected with your browser, network, or device characteristics as well as the board size and content. 

1. Switch to the Google Chrome browser as it provides the best experience with Miro
2. Close all other browser tabs and apps running on your device. This will redirect all processing power of your device to the export procedure
3. Divide the board into several frames and export each frame separately
4. Downsize the uploaded images by converting SVG to PNG outside Miro and then replacing SVG images with PNG files on the board
5. Split the board in two:
1. Copy half of the board content
2. Paste the content into a new board
3. Delete the copied portion on the original board
4. Check if you are able to export each board separately
6. Switch to a faster network or a more powerful device, or try VPN
7. Check the Miro Status page for relevant incidents

Check your browser console logs. If the logs contain a message ERR_CONNECTION_ABORTED, the export is blocked by security software on your device or a firewall within your network.

You or your system administrator need to configure the settings of your antivirus program and/or firewall to allow Miro to perform the export procedure.

This known issue occurs mostly in the Safari browser, when pop-up windows are disabled. To resolve the issue for Safari, follow these steps. Ensure that you enable pop-up windows for miro.com, or all websites. Return to Miro and retry to export your board.

For Chrome, follow these steps.

If uploaded images or PDFs are blurry on your saved file:

1. Set the board zoom to 100% and let the images/PDFs render before exporting the board
2. The uploaded image/PDF may be too complex or large for export. To downsize the file, convert the image/PDF to PNG format and replace it on the board. Then export the board again

The order of the frames exported to PDF is the same as in the frames panel. To change the order of the frames:

1. Open the board overview in the bottom left corner
2. Drag frames to change their position on the list. You can also use Magic organize to quickly arrange your frames in the order in which they are placed on the board
   
   Changing the order of the frames
   
   

If you export your board as an image, be sure to include all the content that you want to export in the selected exported area.

Exporting a board as an image

At the moment, the CSV export doesn't keep board structure or relationships. However, if you export tables as a CSV file, the structure is saved. 

If you use Miro in a browser

The files will be stored in the folder where browser downloads are saved by default. You can check the download options in the browser settings.

If you use the Miro Desktop app or Tablet app

Check the Downloads folder on your device. You can also search your files using the board name.

Relevant for: Windows Desktop app

It is possible that the path has been saved in the Miro app settings. To delete the path:

1. Delete the Miro Desktop app
2. On the bottom left of Windows (search bar), type %AppData% and open the folder Local, then delete the folder RealTimeBoard
3. Open %AppData% again, browse to the folder Roaming, and delete the folder RealTimeBoard