Board export issues

  Issue

• Some elements are missing on the exported document
• Export is taking too long
• "Something went wrong" error message

  Possible reasons

• Board export is only available after the board fully loads - and that depends on the board content:
  a) if the board contains great amounts of content, the export procedure may fail due to time out.
  b) if the board contains a problematic object (for instance, a corrupted PDF file that cannot render), the export procedure may fail when processing that object. 
• The export procedure also depends on the processing power of your device and your network bandwidth: if your network or device doesn't meet the system requirements, you may experience loading/performance/export issues because the processes do not get enough power to perform. 

  Solution

• Switch to the Chrome browser: being a very powerful browser, it provides the best experience with Miro.
• Close all other browser tabs and apps running on your device. This will redirect all processing power of your device to the export procedure.
• Divide the board into several frames and export each frame separately.
• Downsize the uploaded images with the help of any image manipulation program (or, for instance, convert SVG to PNG).
• Switch to a faster network (trying VPNs) or device
• If nothing seems to help, try splitting the board in two (by copying half of the board content and pasting it into a new board, then deleting the copied portion on the original board) and see if you are able to export each board separately.

  Issue

  Images/PDFs docs are blurry on the exported document

  Possible reasons

• The images cannot fully render in time to be used for the exported version and instead the low-res preview is used. This can happen if there is an issue with the file or if the file is too high-res or too complex to be processed. 

  Solution

• Zoom in and let the images/PDFs render before exporting the board.
• Reupload the files.
• Convert the images/PDFs to PNG format.

  Issue

  The export option doesn't appear for me on the board

  Possible reasons

• Your browser/device doesn't support the export feature.
• The option is restricted by the Board owner in board content settings.

  Solution

• Please make sure your browser and device don't have export limitations:
  ⚠️ Export is not available in the Mobile app. Please use tablet or desktop version
  ⚠️ Safari, Edge (version < 79) and IE browsers and Tablet App support Vector export only. Free plan users can export boards in Chrome, Firefox, Opera, or our Desktop App.
• Ask the Board owner to allow copy board content to other users in board content settings.

  Issue

  "Sorry, something went wrong while generating the PDF document" error message

  Possible reasons

  Check your browser console logs. If the logs contain a message ERR_CONNECTION_ABORTED or INTERNAL_SERVER_ERROR, the export is locked out by
a) security software on your device or
b) firewall within your network.

  Solution

  Check the settings of your Antivirus program and/or Firewall to allow Miro to perform the export procedure.

  Issue

  Fonts on an exported PDF are different from those on the board (usually on sticky notes)

  Possible reasons

  Miro export procedure uses the fonts installed in your OS. If the font is not present, the export procedure chooses a similar font from your system instead.

  Solution

  Choose a different font on the board or try installing the same font on your device.