Board export issues

  Issue

• Some elements are missing on the exported document
• Export is taking too long
• "Something went wrong" error message
• Content on the exported document is not displayed properly

  Possible reasons

• Board export is only available after the board fully loads - and that depends on the board content:
  • if the board contains a great amount of content, the export procedure may fail due to time out
  • if the board contains a problematic object (for instance, a corrupted PDF file that cannot render), the export procedure may fail when processing that object
• The export procedure also depends on the processing power of your device and your network bandwidth: if your network or device doesn't meet the system requirements, you may experience loading/performance/export issues because the processes do not get enough power to perform

  Solution

• Switch to the Chrome browser: being a very powerful browser, it provides the best experience with Miro
• Close all other browser tabs and apps running on your device. This will redirect all processing power of your device to the export procedure
• Divide the board into several frames and export each frame separately
• Downsize the uploaded images with the help of any image manipulation program (or, for instance, convert SVG to PNG)
• Switch to a faster network (trying VPNs) or device
• If nothing seems to help, try splitting the board in two (by copying half of the board content and pasting it into a new board, then deleting the copied portion on the original board) and see if you are able to export each board separately

  Issue

• Images/PDFs docs are blurry on the exported document

  Possible reasons

• The images cannot fully render in time to be used for the exported version and instead the low-res preview is used. This can happen if there is an issue with the file or if the file is too high-res or too complex to be processed

  Solution

• Zoom in and let the images/PDFs render before exporting the board
• Reupload the files
• Convert the images/PDFs to PNG format

  Issue

• The export option doesn't appear for me on the board

  Possible reasons

• Your browser/device doesn't support the export feature
• The option is restricted by the board owner in board content settings

  Solution

• Please make sure your browser and device don't have export limitations:
  • Export is not available in the Mobile app. Please use tablet or desktop version
  • Edge (version < 79) and Tablet App support Vector export only. Free plan users can export boards in Chrome, Firefox, Opera, or our Desktop App
• Ask the board owner to allow copy board content to other users in board content settings

  Issue

• The order of the pages is wrong in the exported document

  Possible reasons

• The order of the frames in exported PDF is the same as in the frames panel

  Solution

• Open the board overview in the bottom-left corner. You can change the order of the frames on the panel by dragging

  Issue

• The frame names are not shown on the exported document

  Reasons

• At the moment, when you export frames, their titles are not included in the export

  Solution

• You can replace frame titles with text widgets and put them inside frames

  Issue

• "Sorry, something went wrong while generating the PDF document" error message

  Possible reasons

• Check your browser console logs. If the logs contain a message ERR_CONNECTION_ABORTED or INTERNAL_SERVER_ERROR, the export is locked out by
  • security software on your device or
  • firewall within your network

  Solution

• Check the settings of your Antivirus program and/or Firewall to allow Miro to perform the export procedure

  Issue

• Fonts on an exported PDF are different from those on the board (usually on sticky notes)

  Possible reasons

• Miro export procedure uses the fonts installed in your OS. If the font is not present, the export procedure chooses a similar font from your system instead

  Solution

• Choose a different font on the board or try installing the same font on your device

  Issue

• Miro creates a new directory/folder every time I export a board. The issue is reproduced on Windows Desktop app

  Possible reasons

• It is possible that the path has been saved in the Miro app settings

  Solution

1. Delete the Miro Desktop Application.
2. On the bottom left of Windows (search bar), type %AppData% and open the folder Local, then delete the folder RealTimeBoard.
3. Open %AppData% again, browse this time to the folder Roaming, and delete the folder ReamTimeBoard.
4. Reinstall the latest Miro Application from our website.