If you are experiencing performance issues or can’t use Miro, learn how to report the bug to Miro Support.
Before reporting a bug
- Check the Miro Status Page for reports of potential performance degradation
- Check if the issue is reproduced in incognito (private) mode and a different browser
- Disable the browser extensions. Sometimes they clash with Miro processes (e.g. Grammarly with the text widgets).
- If you work in the Desktop app, reset the app data
- If you experience performance issues on a specific board, try duplicating it and see if the issue persists on the copied board
- Check our troubleshooting guides:
How to submit a bug
Provide as many details as possible - this will help us understand your issue right away so we can better help you.
- Include a description of the issue and send screenshots, GIFs, or a short video. Additionally,
- If the issue happens on a specific board - share the board with support@help.miro.com with editing rights if possible
- If the issue is connected with a specific uploaded file - send us the file
- Specify your device, operating system, and browser version
- Provide your browser console and network logs or Desktop app logs
How to record console logs
How to record browser console logs
- While on the Miro board, click the address bar of your browser (use this step if the issue is reproduced on one of the boards as opposed to the settings page or the dashboard)
- Press F12 or fn + F12 to open the browser developer tools
- Choose Network tab, tick the box Preserve logs
- Reload the page
- Try to reproduce the issue again
- Click the Download Arrow sign to Export the Network HAR logs
- Switch to the Console tab, right-click the records and choose Save as
- Send us the .log and .har files. If the file size doesn’t attach to your ticket, upload the file to any cloud storage and send us the link (allow anyone with the link to download the files)
How to record Desktop app logs on Mac
If you experience a bug in the Desktop app on Mac, send us the log records.
- While in the Desktop app, click Help in the top-left corner. Select Open developer tools for tabs
- Switch to Network tab. Tick the box Preserve logs
- Open the board you wish to troubleshoot (skip the step if you can’t access boards)
- Reload the page with Ctrl + R shortcut
- Reproduce the issue
- Click the Download Arrow sign to export the Network HAR logs:
- Switch to the Console tab, right-click the records, and choose Save as.
- Click Help again > choose Open developer tools and repeat steps 2 to 7. This would collect another type of log that would provide us with a different set of data, to investigate the issue further for you
- Send us the .log and .har files. If the file size doesn’t attach to your ticket, upload the file to any cloud storage and send us the link (allow anyone with the link to download the files).
How to record Desktop app logs on Windows
If you experience a bug in the Desktop app on Windows, send us the log records.
- While in the Desktop app press Alt > click Help > Open developer tools for tabs
- Switch to Network tab. Check the box Preserve logs
- Open the board you wish to troubleshoot(skip this step if you can’t access boards)
- Press Ctrl + R to reload the page Ctrl + R
- Reproduce the issue
- Click the Download icon to export the Network HAR logs
- Switch to the Console tab, right-click the records and choose Save as
- Open Help again > choose Open developer tools and repeat steps 2 to 7. This would collect another type of log that would provide us with a different set of data, to investigate the issue further for you
- Send us the .log and .har files. If the file size doesn’t attach to your ticket, upload the file to any cloud storage and send us the link (allow anyone with the link to download the files).
✏️ See How to contact Miro Support.