If you're having difficulties with configuring your identity provider or one of your end-users is unable to log into Miro this article might be helpful to troubleshoot.
Miro Error Messages
Since our system rarely receives an explicit explanation from the Identity Provider system about the cause of the issue Miro messages do not show the exact reason either. We do however strive to update the information transfer process and make our messages clearer.
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Error message |
Possible reasons |
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Your email account is not associated with SSO |
1) IdP user profile is configured incorrectly (emails do not match). 2) You have Miro JIT option enabled but the Miro profile is already registered and does not have an invitation to the team pending for them. Make sure that the user is invited. |
|
Something went wrong |
1) IdP user profile is configured incorrectly or is not allowed to log in by the IdP due to IP restrictions, etc. 2) IdP certificate and Miro account certificate do not match. 3) Sign-In URL is incorrect in the Miro account settings. May also redirect to IdP error page. 4) The user’s email domain is not whitelisted with the Company where the invitation is pending (for instance, the user is trying to log in with a wrong email). |
Issues with Azure or ADFS
Below you will find the list of the error messages and how to solve them if you use Microsoft solutions and some advice from the community:
Support.microsoft.com article.
Community user case example - “An error occurred. Contact your administrator for more information.”
Azure interface also suggests using the test login to check the connection and troubleshoot an error message and get instruction on how to solve the situation.
Test page in the Azure portal/console
If you have any further questions send us a message at support@miro.com and we will do our best to help you.