If you're having difficulties with configuring your identity provider or one of your end-users is unable to log into Miro this article might be helpful to troubleshoot.
Miro Error Messages
Since our system rarely receives an explicit explanation from the Identity Provider system about the cause of the issue Miro messages do not show the exact reason either. We do however strive to update the information transfer process and make our messages clearer.
|
Error message |
Possible reasons |
|
This email account is not associated with an SSO account |
1) IdP user profile is configured incorrectly (emails do not match). 2) You have Miro JIT option enabled but the Miro profile is already registered and does not have an invitation to the team pending for them. Make sure that the user is invited. |
|
Something went wrong |
1) IdP user profile is configured incorrectly or is not allowed to log in by the IdP due to IP restrictions, etc. 2) IdP certificate and Miro account certificate do not match. 3) Sign-In URL is incorrect in the Miro account settings. May also redirect to IdP error page. 4) The user’s email domain is not whitelisted with the Company where the invitation is pending (for instance, the user is trying to log in with a wrong email). |
Issues with Azure or ADFS
1) Ways to test
Azure interface suggests using the test login to check the connection and troubleshoot an error message and get instruction on how to solve the situation.
Test page in the Azure portal/console
2) Please also be aware of which email address is transferred from the Identity Provider to Miro. For instance, if your work station is authenticated with one set of credentials managed by Azure/ADFS but you are trying to use a different set to log into Miro the login attempt will fail, as the Identity Provider will transfer your main set of credentials and there will be a mismatch. This can also happen in the situation where your SSO administrator tests the login procedure under different user credentials.
3) Below you will find some advice from the community about specific errors:
Support.microsoft.com article with the list of possible errors.
Community user case example - “An error occurred. Contact your administrator for more information.”
Community article on how to amend the "Role not assigned" error.
If you have any further questions send us a message at support@miro.com and we will do our best to help you.