Ensuring the smoothest product experience remains our ultimate goal. We provide helpful resources to support every Miro user in their whiteboarding journey. Before contacting Support, we do encourage you to search our Help Center, Miro Academy, Blog, Youtube channel, and visit Miro Webinars.
You can also go to Miro Community where Miro users help each other, share best practices, and discuss solutions. You’re more than welcome to also visit our Community Wish List and describe your dream features.
Ways to contact Support for different Miro plans
⚠️ Please note that ticket support is included only in Starter, Business, Consultant, and Enterprise packages. Paid customers can contact Miro Support through a special form within the product - we will do our best to serve you as soon as it’s possible, but note that at the moment, we only guarantee and commit to SLA for our Premium Support customers.
✏️ Read this article before reporting a bug.
| Request type | Free, Education plans |
Starter, Consultant, Business plans |
Enterprise plan |
| Product related questions |
Visit Miro Community |
Visit Miro Community |
Visit Miro Community ✏️ We guarantee faster response time for Premium Support customers |
| Billing questions |
Visit Miro Community |
Contact us via the email address on your invoice |
Contact your account team |
| Ideas / Feature requests | Visit Community Wish List | ||
| Enterprise plan pricing and security | Contact Sales | ||
| Company info, news, partner opportunities, and media assets | Contact here | ||
| Employment opportunities | Explore open roles | ||
How to contact Miro Support from board/dashboard
Available for: Starter, Business, Consultant, Enterprise plans
- Switch to a paid team on the left sidebar of your dashboard (if you're a member of several teams) or open a board located in a paid team.
- Open the Learning Center one of two ways:
- on your dashboard, open Learning Center by clicking the question icon in the top-right corner
- on your board, click the question icon in the bottom-right corner -
On the pop-up modal, click Contact support. You will be redirected to the contact form where we'll ask you to specify your email address and share more context on your request.
⚠️ You can only submit a request from the dashboard of a paid team or a board that belongs to it.
⚠️ We can share profile/subscription-related details with the profile/subscription owners only.
Submitting a Support request
To submit a request in the Mobile app, press the team icon in the top-left corner > press Help. Be sure to switch to a paid team if you're a member of multiple teams.
Submitting a Support request in Miro Mobile app
You’ll be required to log in to your Miro profile before submitting a Support request (if you’re not logged in yet).
✏️ If you cannot sign in, use this form to submit a Support request.