Ensuring the smoothest product experience remains our ultimate goal. We provide helpful resources to support every Miro user on their way to effective collaboration and happy whiteboarding. Before contacting Support, we do encourage you to check our Help Center, Miro Academy, Blog, Youtube channel and visit Miro Webinars.
Still having trouble in finding an answer to your question? Go to Miro Community where Mironeers help each other, share best practices, and discuss solutions. There you can create a new topic and get support from power users.
You’re more than welcome to visit our Community’s Wish List - this is the place where we collect all product ideas from Miro users. Describe your dream features and vote for the most desired ones here.
Please note that Ticket Support is included only in Team, Business, Consultant, and Enterprise packages. Paid customers can contact Miro Support through a special form within the product - we will do our best to serve you as soon as it’s possible, but note that at the moment, we only guarantee and commit to SLA for our Premium Support customers.
Below we described the best ways to get support depending on your plan and on the type of your request.
| Request type | Free, Education plans | Team, Consultant, Business plans |
Enterprise plan |
| Questions & Problems |
Visit Miro Community |
Visit Miro Community Contact Miro Support |
Visit Miro Community Contact Miro Support Approach your Customer Success Manager |
| Atypical issues and bugs that prevent you from using Miro or completely block your workflow (log in issues, loading issues, etc.) |
Contact Miro Support Please keep in mind that Ticket Support is provided to free users in exceptional cases - Support team is here for you if you have an issue that cannot be resolved by searching Help Center or asking Community |
Contact Miro Support |
Contact Miro Support Approach your Customer Success Manager |
| Ideas / Feature requests | Visit Community's Wish List | ||
| Enterprise plan pricing and security | Contact Sales | ||
| Company info, news, partner opportunities, and media assets | Contact here | ||
| Employment opportunities | Explore open roles | ||
How to contact Miro Support from within board/dashboard
Available for: Team, Business, Consultant, Enterprise plans
Switch to a paid team on the left sidebar of your dashboard (if you're a member of several teams) or open a board located in a paid team. On your board or dashboard, open Learn & Inspire center by clicking the question icon in the top-right corner, scroll down to Get Help, and click Support. You will be redirected to the contact form where we'll ask you to specify your email address and share more context on your request.
⚠️ You can only submit a request from the dashboard of a paid team or a board that belongs to it.
✏️ Check this article if you'd like to report a bug: How to Report Bugs.
✏️ We can share profile/subscription-related details with profile/subscription owners only.
Submitting a Support request
To submit a request in the Mobile app, press the Miro icon in the top-left corner > Help.
Submitting a Support request in Miro Mobile app