Ensuring the smoothest product experience remains our ultimate goal. We provide helpful resources to support every Miro user on their way to happy whiteboarding. Before contacting Support, we do encourage you to search our Help Center, Miro Academy, Blog, Youtube channel, and visit Miro Webinars.
You can also go to Miro Community where Miro users help each other, share best practices, and discuss solutions. You’re more than welcome to also visit our Community Wish List and describe your dream features.
Ways to contact Support for different Miro plans
⚠️ Please note that ticket support is included only in Team, Business, Consultant, and Enterprise packages. Paid customers can contact Miro Support through a special form within the product - we will do our best to serve you as soon as it’s possible, but note that at the moment, we only guarantee and commit to SLA for our Premium Support customers. Free users are provided with ticket support in exceptional cases.
✏️ Read this article before reporting a bug.
| Request type | Free, Education plans | Team, Consultant, Business plans |
Enterprise plan |
| Questions |
Visit Miro Community |
Visit Miro Community |
Visit Miro Community Submit a Support request Approach your Customer Success Manager |
| Atypical issues and bugs that prevent you from using Miro (log in, registration, loading issues, etc.) |
Submit a Support request via the contact form Please sign in before submitting your request. Please keep in mind that ticket support is provided to free users in exceptional cases when your issue cannot be resolved by searching Help Center or asking Community |
Submit a Support request |
Approach your Customer Success Manager |
| Ideas / Feature requests | Visit Community Wish List | ||
| Enterprise plan pricing and security | Contact Sales | ||
| Company info, news, partner opportunities, and media assets | Contact here | ||
| Employment opportunities | Explore open roles | ||
How to contact Miro Support from board/dashboard
Available for: Team, Business, Consultant, Enterprise plans
- Switch to a paid team on the left sidebar of your dashboard (if you're a member of several teams) or open a board located in a paid team.
- On your board or dashboard, open Learn & Inspire center by clicking the question icon in the top-right corner, scroll down to Get Help, and click Support.
- You will be redirected to the contact form where we'll ask you to specify your email address and share more context on your request.
⚠️ You can only submit a request from the dashboard of a paid team or a board that belongs to it.
✏️ We can share profile/subscription-related details with profile/subscription owners only.
Submitting a Support request
To submit a request in the Mobile app, press the Miro icon in the top-left corner > Help.
Submitting a Support request in Miro Mobile app
✏️ If you cannot sign in, use this form to submit a Support request.