Ensuring the smoothest product experience remains our ultimate goal. We provide helpful resources to support every Miro user in their collaborative journey. Before contacting Support, try searching our Help Center, Miro Academy, Blog, Youtube channel, and Miro Webinars.
You can also visit our Miro Community to ask other Miro users questions, share best practices, and discuss solutions, and drop by our Community Wish List to share your dream features.
Ways to contact Support for different Miro plans
⚠️ Please note that ticket support is included only in Starter, Business, and Enterprise plans. You can contact Miro Support through our in-product form and we will do our best to serve you as soon as it’s possible, but note that at the moment, we only guarantee and commit to SLA for our Premium Support customers.
✏️ Read this article before reporting a bug.
| Request type |
Free Plan, Education Plan |
Starter Plan, Business Plan |
Enterprise Plan |
| Product related questions |
Visit Miro Community |
Visit Miro Community |
Visit Miro Community ✏️ We guarantee faster response time for Premium Support customers |
| Billing questions |
Visit Miro Community |
Contact us via the email address on your invoice |
Contact your account team |
| Ideas & feature requests | Visit Community Wish List | ||
| Enterprise Plan pricing & security | Contact Sales | ||
| Company info, news, partner opportunities, & media assets | Contact here | ||
| Employment opportunities | Explore open roles | ||
How to contact Miro Support from a board or your dashboard
Available for: Starter, Business, Enterprise plans
- Switch to a paid team on the left sidebar of your dashboard (if you're a member of several teams) or open a board located in a paid team.
- Open the Learning Center one of two ways:
- on your dashboard, open Learning Center by clicking your profile in the bottom left corner and then selecting Learning Center from the menu.
- on your board, click the question icon in the bottom-right corner -
On the pop-up modal, click Contact support on the left side. You will be redirected to the contact form where we'll ask you to specify your email address and share more context on your request.
⚠️ You can only submit a request from the dashboard of a paid team or a board that belongs to it.
⚠️ We can share profile/subscription-related details with the profile/subscription owners only.
Submitting a Support request
To submit a request in the Mobile app, press the team icon in the top-left corner > press Help. Be sure to switch to a paid team if you're a member of multiple teams.
You’ll be required to log in to your Miro profile before submitting a Support request (if you’re not logged in yet).
✏️ If you cannot sign in, use this form to submit a Support request.