Understanding your invoice

Learn about your billing documentation and how charges appear on your invoice.

Available for: Consultant, Starter, Business 
Set up by: Admins, Billing Admins

Miro Billing

Billing documentation is generated either by our billing provider Stripe or can be found directly in your Miro settings under Billing. When you receive your billing documentation depends on whether you pay by card or self-serve invoicing. 

Miro billing documentation contains the details of the purchase, your company details, the receipt or invoice number, and the payment method used.

Where to find your billing documents

Billing emails

Your receipt and invoice are generated by Stripe and are delivered via a unique email address:

receipts+**********@stripe.com
invoice+statements+***************@stripe.com

Miro billing settings

You can also find your Stripe invoices under Miro billing settings. Learn how to find and download an invoice.

Understanding the charges on your receipt or invoice

How prorated billing works

When you add seats (licenses) or change your plan, you'll receive an invoice for the prorated amount. 

You can view examples of how prorated billing is calculated in How Miro billing works. 

When you change your plan (e.g. from Starter to Business), we issue a new invoice with the prorated amount. The invoice is called renewal and can be found in your billing settings.

When adding seats (licenses):

• on monthly subscriptions, the prorated amount is added to your monthly renewal invoice.
• on annual subscriptions, the prorated amount is added to a true-up invoice which is issued monthly (for automated payments) or quarterly (for self-serve invoicing).
  

How prorated charges appear on your invoice

When you add or remove seats, you change your team size. Whenever you change your team size you’ll see 2 lines in your invoice - remaining time and unused time. 

The billing system calculates the cost of the remaining time for the new team size and any credit for unused time from the previous team size.

If you see unexplained charges, you may have accidentally added seats.

Adding seats (licenses)

When you invite members above your current team size, you’ll be charged the prorated amount for each additional seat (license) until the end of the billing period. 

✏️ On Starter plan newly invited members first start a 7-day trial, after which they become a paid seat (license). 

In the example below, the team size increased on March 23, 2021 from 13 to 14 licenses and an additional prorated charge was added from March 23 till the end of the billing period.

The prorated charge for the additional 14th license

Removing seats (licenses)

If you remove seats (licenses), you’ll receive credit  for any unused time. 

In the example below, on March 24, 2021 the team size was reduced from 22 to 12 licenses. The credit was calculated starting from March 24 till the end of the billing period.


The prorated credit for the 10 licenses that were removed

Adding or removing multiple licenses at once

If multiple licenses were removed or added at once, the billing system calculates them together. 

For example, on March 31, 2021, 3 licenses were removed at the same time and the prorated credit was added to the invoice for all three seats.   

The prorated credit for 3 licenses added at once

Changes to a Miro plan

When changing Miro plans or switching your subscription type from monthly to yearly, the billing system automatically updates your invoice. The invoice is prorated, so the amount for any unused time on your previous subscription is applied as a credit in your new invoice.

Credit for unused time on a monthly subscription is applied to the new yearly subscription amount

Applied balance (credit)

If you remove seats and decrease your team size, you’ll receive credit on your next invoice. This appears as Applied balance on your invoice.

If the total amount of your invoice is negative (e.g. -$85.74), the credit is applied to your subscription balance. You can also pay future invoices with any remaining balance.

Applied balance (credit) on a Miro invoice

Frequently asked questions