Every Miro subscription owner is provided with billing documentation - receipts and invoices. The billing documentation can be generated either by our billing provider Stripe or right on the Miro side.
⚠️ Please check this article to see how billing works if you pay by bank card, and this article to see how billing works if you pay by invoice.
✏️ Explore pricing on this page.
How to download receipts and invoices in PDF
All the invoices are sent to the email address specified in the field Billing emails are sent to ... (Account settings > Billing > Overview > Billing actions). To change the email click Change email:
The option to change contact for billing related emails
The receipt and invoice generated by Stripe are delivered via a unique email address - email@example.com or firstname.lastname@example.org.
Right within the email, you can download the PDF versions of both the receipt and the invoice.
In this email message, you can also find details on the receipt and invoice number, the payment method used
If the subscription is on the self-serve invoicing, the email with the invoice allows downloading the PDF invoice version as well.
There is also a button to Pay the invoice right on the email
You can also download your post-payment invoices from your Miro settings.
Adding more details to the billing documentation
If you are on self-serve invoicing, then the invoices and receipts generated on the Stripe side take an hour to get finalized before being sent to the subscription owner by email. Once they are sent via email, they cannot be edited.
In order to make sure the future invoices and receipts include the needed company details, please, fill in the details in the Account settings > Billing > Billing information:
Account billing settings
💡 As a workaround, you can download the post-payment invoice where the updated information is displayed right after you update the Billing > Billing information tab.
⚠️ If you are on the self-serve invoicing and the invoice cannot be paid without certain information to be displayed, please, contact the Support team - we will help you with editing the invoice manually.
The full invoice of every payment made for your team (with full Company information you can enter there) can be downloaded by Admins at any moment by going to the Account Settings > Billing > Invoices:
Account billing settings
If you have several subscriptions, please be sure to check the billing history of each account. You can select a needed team in the top-left corner.
Getting to settings of another Miro account
✏️ You can find a step-by-step guideon how to do this here: How to download an invoice.
Understanding the details on the receipt/invoice
The invoices and receipts, that are generated by Stripe and sent over via email, include the details on subscription changes applied within the past billing cycle. Let us look at how such invoices can be translated.
When you invite members above your current team size, you're going to be charged the prorated amount for each additional seat (license) until the end of the billing period. The details on how it is calculated can be found here. Below you can find the details on how it is displayed on the billing documentation.
Each team size change leads to 2 lines in the invoice - remaining time and unused time. The billing system is calculating the cost for the remaining time on the new team size and the credit for the unused time on the previous team size.
Here we can see that the team size was changed on March 23, 2021, from 13 to 14 licenses which is why the additional prorated charge was added calculating the cost by the period starting from March 23 till the end of the billing period.
The prorated charge for the additional 14th license, in this example, is $85.47
When the team size is decreased, the billing system also calculates the credit for the unused time. In the example below, on March 24, 2021, the team size was changed from 22 to 12 licenses. The credit was calculated for the period starting with March 24 till the end of the billing period.
The prorated credit for the removed 10 licenses, in this example, is $924.94
If multiple licenses were removed or added at a time, the billing system calculates them together. As in this example - on March 31, 2021, 3 licenses were removed simultaneously:
On monthly subscriptions, you're charged for additional seats on the subscription renewal date. If you cancel your subscription, the prorated amount for additional seats will be charged at the moment of cancellation.
On yearly subscriptions, the prorated amount for additional seats is charged on the same day of the month as the day when you subscribed to Miro (for example, if you subscribed on Sep 10, 2020, your team members' payment date will be the 10th of the month. If you invite a new team member on Sep 14, 2020, we will charge you for this user for the first time on Oct 10, 2020). If you cancel your subscription, the prorated amount for additional seats will be charged at the moment of cancellation.
When switching between different plans or changing the subscription type from monthly to yearly, the billing system automatically creates an invoice for the plan change. This invoice is also prorated correspondingly - the cost for the unused time on a previous subscription is applied as a credit to the new invoice:
With the applied credit for the unused time on the monthly subscription, this switch to a yearly plan cost $2,480.90
If the team size gets decreased, the billing system applies a credit to the next invoice within the subscription. At the end of the ongoing billing month, the invoice gets finalized - it becomes non-editable and is ready to be processed. If the invoice’s total amount is lower than zero, this credit gets applied to the account balance. In this case, the receipt will display the amount that was applied to the account balance:
Applied balance on the Miro invoice
The future invoices can be paid via the applied balance - fully or partially.
The invoice has been paid with applied balance
Frequently asked questions
- What is Miro business address?
- Miro business address is 201 Spear Street Suite 1100, San Francisco, CA 94105, USA. The address is also reflected on post-payment invoices.
- Will Miro VAT number be displayed on the invoices?
- Miro, a US-based company, is registered for EU VAT via the One Stop Shop scheme in the Netherlands. Miro does not have an official VAT ID number or specific invoice requirements.