Users who leave their Miro boards open continually or have multiple boards running for long periods of time may find that they are logged out after a period of inactivity. This is because their Miro administrator has set an Idle Session Timeout value for security reasons. This setting is enabled for various reasons like protecting sensitive corporate information or preventing unauthorized accessing of Miro content. Setting this value means that if a user is inactive for a specified period of time, they will be required to login again to access their boards.
✏️ Note that it’s only necessary to login again to one board on any browser tab. Doing so will log you back into all boards you’re currently accessing.
Frequently asked questions:
Why am I logged out of Miro?
Some Enterprise Miro plan administrators set highly secured timeout limits which require users to log in again after a shorter period of inactivity. This depends on their company’s security policies, the timeout limit will vary from organization to organization. This value is set to prevent unintended sharing of sensitive information or unauthorized accessing of Miro content.
What can I do to prevent being logged out?
Inactivity is defined as: mouse movement (or touchscreen movement), mouse clicks (or touchscreen taps), or pressing the keyboard. Doing any of these actions on any open boards will keep your session active.
What can I do if I think the session timeout is too short?
Contact your Miro administrator to learn about session timeout values and your company’s Miro security policy.
Can I change the timeout value myself?
Idle Session Timeout limits are set by your organization’s Miro administrator. Contact your administrator to inquire about changes to this setting.
I’m a Miro administrator. Where can I learn more about idle session timeouts and make updates?
You can learn more about this feature and how to make updates in the idle session timeout article.
Is the idle session timeout feature available on every Miro plan?
Idle session timeout is only available on the Enterprise plan. If you’re facing login/logout issues and you do not have Miro Enterprise, check this login issues article for alternative solutions.