Downgrade your plan

Who can do it: Billing admins, Company admins
Which plans: Free, Starter, Business
Which platforms: Browser, Desktop, Mobile

Miro plans provide flexibility, allowing you to adjust your subscription by upgrading or downgrading at any time to better align with your current requirements. 

Downgrading your plan means moving to a subscription tier with a different set of features and a lower cost, which can be beneficial if your team's needs have changed or if you require fewer advanced functionalities.

This article explains how to downgrade your plan. To learn about the implications of downgrading your plan, see Downgrade your plan reference.

✏️ Only Admins or Billing Admins can initiate a plan downgrade. The process involves canceling your current subscription and then selecting a lower-tier plan once the current subscription period expires.

Key implications of downgrading

Understanding the implications of a downgrade is important for a smooth transition.

• Feature Access 
  Downgrading will change the features available to you and your team. For example, access to custom templates or the number of active boards may be reduced.
• Data Retention 
  While Miro aims to preserve your data, some content might become view-only or locked depending on the plan you downgrade to (e.g., private boards on a Free Plan).
• Billing Adjustments 
  Your billing will be adjusted according to the new plan's rate. Any outstanding payments for additional licenses may be charged upon cancellation of the higher-tier plan.
• Team Structure 
  If downgrading involves plans with different team structures (e.g., from a multi-team Business Plan), teams might be merged.

More information: See Downgrade your plan reference.

Downgrade your Miro plan

Starter to Free plan

1. Click your profile avatar in the top-right corner, and then click Admin console.
2. On the left sidebar, click Billing. 
   The Billing Overview page appears.
3. Under the Billing actions section, click Cancel subscription. 
   A dialog box appears.
4. Click Continue.
5. Follow the on-screen instructions to specify your reason for downgrading, and that you are staying with Miro and just switching plans.
6. Click Cancel subscription.
7. On the date when your current Starter plan expires, you are prompted to choose your new plan. Under Free plan, click Downgrade.

   💡 See the expiration date for your current plan under Plan details in your billing settings.

Business to Starter plan

1. Click your profile avatar in the top-right corner, and then click Admin console.
2. On the left sidebar, click Billing.
   The Billing Overview page appears.
3. Under the Billing actions section, click Cancel subscription.
   A dialog box appears.
4. Click Continue.
5. Follow the on-screen instructions, and review the presented details about downgrading your plan.
6. At the bottom of the dialog box, tick the checkboxes to agree to Miro's Terms of Service, and agree to downgrade your plan at the end of your billing cycle.

   💡 See the expiration date for your current plan under Plan details in your billing settings.

   ⚠️ If you have multiple teams, they will be merged into one Free plan. All Members, Guests, and boards from all teams will be merged, and all Guests will be converted to Members. Private boards will become locked.

7. Click Continue.
8. Select the reason why you want to downgrade.
9. Click Downgrade.
   A dialog appears to confirm that your plan downgrade is scheduled.

💡 If you wish to cancel your downgrade, before your billing cycle ends go to Admin console > Billing > Cancel downgrade.

Business to Free plan

1. Click your profile avatar in the top-right corner, and then click Admin console.
2. On the left sidebar, click Billing. 
   The Billing Overview page appears.
3. Under the Billing actions section, click Cancel subscription. 
   A dialog box appears.
4. Click Continue.
5. Follow the on-screen instructions to specify your reason for downgrading, and that you are staying with Miro and just switching plans.
6. Click Cancel subscription.
7. On the date when your current Business plan expires, you are prompted to choose your new plan. Under Free plan, click Downgrade.

   💡 See the expiration date for your current plan under Plan details in your billing settings.

8. Review the presented details about managing access before downgrading, and make any necessary changes to your boards, team members, and guests.

   ⚠️ If you have multiple teams, they will be merged into one Free plan. All Members, Guests, and boards from all teams will be merged, and all Guests will be converted to Members. Private boards will become locked.

9. Click Downgrade.

Frequently asked questions