Learn how to regain control of your Miro account if your Miro Admin has left the company.
Access the Miro Admin's profile
To regain access and admin rights to your Miro account, the Account Admin should have an active email address that you can use to change the password and log in.
Only Admins can promote other users to the Admin level. We recommend recovering an Admin’s password and promoting a team member to Team Admin. This security procedure enables Miro to protect your account against unauthorized access.
If you’re unable to access the Admin's email, please reach out to your Email Service Provider (ESP) or IT team for assistance. Miro is unable to help you regain access to the email on your behalf.
How to promote a new user to Admin
- Sign in to Miro with the Admin's email and updated password.
- On the team's dashboard, click the team name and select Users on the dropdown menu.
Getting to Team settings - You'll see the list of users. Click the three dots next to another user or yourself.
- Choose Grant Team Admin/Promote to Team Admin/Promote to Company Admin.
Promoting a Member to Team Admin
The new Admin will be able to administrate the account and remove the previous Admin from the team.
*Over the next several months, we’re gradually rolling out our new Business plan, and migrating our existing Business plan users. If you purchased the plan recently, you may already have access to the new Business plan functionalities. Learn more about the new Business plan and how to check which version you’re currently on.
- Sign in to Miro with the Admin's email and updated password.
- On the team's dashboard, click the team name and select any option on the dropdown menu.
Team settings - Switch to Company.
Company settings - You'll see the list of users. Click the three dots next to another user or yourself.
- Choose Promote to Company Admin.
Promoting a member to Company Admin
*Over the next several months, we’re gradually rolling out our new Business plan, and migrating our existing Business plan users. If you purchased the plan recently, you may already have access to the new Business plan functionalities. Learn more about the new Business plan and how to check which version you’re currently on.
- Sign in to Miro with the Admin's email and updated password.
- On the team's dashboard, click the team name and choose Leave team.
The option to leave a team - Select a new Admin and leave the team.
The option to choose a new Team Admin
The new Admin will be able to administrate the account and remove the previous Admin from the team.
I can’t access the Miro Admin's profile
If you can't gain access to the Miro Admin's profile, you can create a new team via the “+” button on the left sidebar of the dashboard. You’ll then receive Admin permissions for a new team. Using this method, you can invite new collaborators to this new team and move the boards if necessary. Miro is not responsible for the migration of boards or users on your behalf.
If you’re still unable to access the Miro Admin's profile and can't create a new team, please reach out to Miro Support with details. We'll investigate the account and request additional confirmations and verifications to assist you.
We cannot guarantee recovery of the account as we must abide by security and legal processes. If you or any other requestor are unable to meet these criteria, we cannot proceed on your behalf.