Learn how to regain control of your Miro team if your Miro Admin has left the company.
How to promote a new user to Admin
Free, Starter plans
- Sign in to Miro with the Admin's email using a magic link.
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Go to your Team members list by hovering over your team name and clicking the Team members icon.
Team members icon - In the All Users page, click the three dots on the row of the user you want to promote to an Admin, and then click one of the following options: Grant Team Admin, Promote to Team Admin, Promote to Company Admin.
The new Admin will be able to administrate the team and remove the previous Admin from the team.
Business plan
- Sign in to Miro with the Admin's email using a magic link.
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Go to your Team settings by hovering over the team name and clicking the Team settings icon.
Team settings icon
- Click the team from which you want to remove a user.
- On the side panel, click Users, and then click All users.
- Click the three dots on the row of the user you want to promote to an Admin, and then click Promote to Company Admin.
The new Admin will be able to administrate the plan and remove the previous Admin.
Education plan
The Education plan allows only one Admin per team. You can grant Admin rights to another user by leaving the team.
- Sign in to Miro with the Admin's email using a magic link.
- Go to your Team settings by hovering over the team name and clicking the Team settings icon.
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On the Team profile page, click Leave team.
A dialog box appears. -
Select a new Admin and leave the team.
The new Admin will be able to administrate the team and remove the previous Admin from the team.
I can’t access the Miro Admin's profile
If you can't gain access to the Miro Admin's profile, you can create a new team. You’ll then receive Admin permissions for a new team. Using this method, you can invite new collaborators to this new team and move the boards if necessary. Miro isn't responsible for the migration of boards or users on your behalf.
If you’re still unable to access the Miro Admin's profile and can't create a new team, please reach out to Miro Support with details. We'll investigate the team and request additional confirmations and verifications to assist you.
We cannot guarantee recovery of the administrative access as we must abide by security and legal processes. If you or any other requester are unable to meet these criteria, we cannot proceed on your behalf.