Manage extra licenses

Who can do it: Team admins, Company admins
Which plans: Starter, Business
Which platforms: Browser, Desktop

If you add a new team member and all the licenses in your plan are already in use, an extra license is automatically added. This guide provides steps to manage these additional licenses.

Managing license adjustments and billing

Before being billed for extra licenses

To avoid additional charges on your next bill, you need to remove the extra license before your billing date.

Upon adjusting your team size, a confirmation will be sent. Your bill will be updated to reflect the correct number of licenses, charging only for the days the extra license(s) were used.

After being billed for extra licenses

If your recent bill includes extra license charges, the first step is to remove the extra license.

Removing licenses after the billing date does not trigger an immediate license decrease. The decrease is scheduled to occur at renewal. No refund is available.

To learn more about how Miro calculates prorated costs, see Miro billing. 

How to remove extra licenses

1. Remove the additional user.
   1. From your Miro dashboard click your avatar in the far-right and click Admin Console | Settings.
   2. On the left panel, click Teams.
   3. In the Users tab, for the user you want to remove click the three-dots (...).
   4. Click Delete from team.
2. Change team size to fit the correct number of licenses.
   1. From your Miro dashboard click your avatar in the far-right and click Admin Console | Settings.
   2. On the left panel, click Billing.
   3. In the Overview tab, under Plan details click Change team size.
      The Change team size modal opens.
   4. For Licenses, click the drop-down menu to change team size.
      You have scheduled a license for removal, which takes effect on your renewal date. For more information, see Miro monthly and yearly billing.

To learn more about licenses and billing, see Miro billing.