If you add a new team member and all the licenses in your plan are already in use, an extra license is automatically added. This guide provides steps to manage these additional licenses and address any billing queries or concerns.
Managing license adjustments and billing
Before being billed for extra licenses
To avoid additional charges on your next bill, you need to remove the extra license before your billing date.
Upon adjusting your team size, a confirmation will be sent. Your bill will be updated to reflect the correct number of licenses, charging only for the days the extra license(s) were used.
After being billed for extra licenses
If your recent bill includes extra license charges, the first step is to remove the extra license.
Removing licenses after the billing date will not trigger an immediate refund; instead, the unused time is credited to your next bill.
Learn how we calculate prorated costs on monthly and yearly plans.
How to remove extra licenses
1. Remove the user
2. Remove the extra license
How to prevent extra licenses
- Invite more users to a board at no extra cost by exploring our Visitor and Guest options.
- Admins can adjust their invitation settings to make sure extra licenses are not added by mistake.
✏️ If you’re still facing issues with your billing, please contact support. We can only share billing-related information with Miro Admins or the person who bought the subscription. If that’s not you, please contact your Miro Admin for assistance.